Brenden Backstrom
Summary
Passionate in helping others, to get what is needed with a positive motive in a timely matter. Active listener and have a very good sense of attention to detail, being patient with others. Always determined and driven to be the best and to reach the highest goals possible. Great communicator which helps being a great listener.
Overview
4
4
years of professional experience
Work History
Park Ranger
Department of Natural Resources
09.2024 - Current
- Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
- Directed incoming and outgoing traffic during special events and identified available parking areas for drivers.
- Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
- Informed visitors of current and recurring dangers posed by wildlife, terrain and inclement weather.
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
Front End Lead
Dicks Sporting Goods
10.2022 - 09.2024
- Began as an associate, promoted to CSS, then to Front End Lead.
- Was in charge of the stores whole front end including registers, returns, greeting customers
- Responsible for opening and closing store duties including counting all of the cash sales for the day and making sure the stores safe was accurate
- Was responsible for all of the front end associates and their overall store performance
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Delivered training and leadership to team to boost performance and help others achieve performance targets
Restaurant Shift Leader
Roy Rogers
04.2021 - 11.2021
- Worked as a cashier, on grill, slicer, fryer, bagging food
- Started as an associate, promoted to Shift Leader
- Was the person responsible for oversight of colleagues during times of no manager
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations
Restaurant Associate
Panera Bread
12.2020 - 03.2021
- Made food in a fast pace environment.
- Was promoted to Front Line Consolidator due to my great skills with customer service
- Consistently exceeded performance targets in terms of speed, quality, and customer satisfaction ratings
- Supported colleagues during busy periods by multitasking efficiently across roles when needed
Education
High School Diploma -
Arundel High School
1001 Annapolis Rd, Gambrills, MD 2105405-2021
Skills
- Customer Service
- Excellent Communication
- Active Listening
- Problem-Solving
- Conflict Management
- Positive Attitude
Timeline
Park Ranger
Department of Natural Resources
09.2024 - Current
Front End Lead
Dicks Sporting Goods
10.2022 - 09.2024
Restaurant Shift Leader
Roy Rogers
04.2021 - 11.2021
Restaurant Associate
Panera Bread
12.2020 - 03.2021
High School Diploma -
Arundel High School
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