Brenden Funes
College Station,United States
Summary
I am currently excelling as a General Manager at Visionworks of America. My core competencies lie in budgeting, business planning, and driving customer satisfaction. My tenure at Visionworks began as an Eyewear Specialist (Sales Associate), evolving through roles that consistently built upon my expertise in operational management and customer service excellence.
At Visionworks, our team has focused on maximizing store profitability while ensuring an outstanding patient and customer experience. By hiring and developing top talent, I lead our associates to surpass our financial and performance goals. Embracing Visionworks' culture, I contribute diverse perspectives and experiences, fostering a collaborative environment where every team member is empowered to contribute to our collective success.
Overview
6
6
years of professional experience
Work History
General Manager
Visionworks
06.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Assistant Manager
Visionworks
04.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Sales Lead Keyholder
Visionworks
05.2021 - 04.2023
- Opened inventory boxes and restocked shelves.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
Sales Associate
Visionworks
11.2018 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma - Fine Arts
Jersey Village High School
Houston, TX05.2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Customer relations
- Goal setting
- Administrative skills
- P&L management
- Strategic planning
- Performance improvement
Timeline
General Manager
Visionworks
06.2024 - Current
Assistant Manager
Visionworks
04.2023 - 06.2024
Sales Lead Keyholder
Visionworks
05.2021 - 04.2023
Sales Associate
Visionworks
11.2018 - 05.2021
High School Diploma - Fine Arts
Jersey Village High School
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