Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Brenden Malebranche

Norwalk,CT

Summary

Driven and results-oriented sales professional with 5+ years of experience in exceeding sales quotas, customer acquisition, and business development in a competitive environment. Proven expertise in solution-based selling, lead generation, and customer relationship management. Highly skilled in multitasking, communication, and negotiation, with a focus on delivering top-tier service and closing deals. Adept at leveraging forecasting techniques to maintain a high-performing sales funnel. Currently pursuing a Master’s in Cybersecurity to enhance analytical and problem-solving capabilities. Passionate about driving business growth and fostering long-lasting client partnerships.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager / Mobile Expert

T-Mobile
09.2017 - Current
  • Successfully exceeded monthly sales quotas by 15-18%, contributing to consistent revenue growth through business customer acquisition and innovative sales strategies
  • Spearheaded field-based prospecting and cold calling efforts to generate new leads, maintaining a robust pipeline of opportunities
  • Provided customized solutions for clients by deeply understanding business needs and recommending appropriate T-Mobile products and services, resulting in a 20% reduction in customer return rates
  • Managed and developed high-performing teams, training new employees and improving their sales and customer service skills
  • Consistently received recognition from senior management for achieving top performance metrics and enhancing store operations

Federal Background Investigator

General Dynamics Information Technology Inc
05.2018 - 10.2018
  • Conducted thorough background checks, enhancing investigation accuracy by verifying information through multiple reliable sources
  • Improved case completion rates by prioritizing tasks and managing time efficiently in a fast-paced, high-pressure environment
  • Ensured compliance with federal regulations by maintaining detailed records and documentation throughout the investigation process
  • Streamlined data-gathering processes, resulting in more efficient and timely background investigations

Server / Trainer

Applebee’s
04.2012 - 05.2014
  • Delivered excellent customer service and supported restaurant operations, increasing customer satisfaction scores by 22% through process improvements and team collaboration
  • Conducted training for new employees, providing guidance on customer engagement, operational best practices, and compliance with safety standards

Education

Master of Science - Cybersecurity

Pace University

Bachelor of Science - Criminal Justice

Monroe College
06.2017

Skills

  • Business Customer Acquisition & Retention
  • Solution-Based Selling & Negotiation
  • Lead Generation & Prospecting
  • Sales Quota Exceeding Performance
  • Sales Forecasting & Funnel Management
  • Relationship Building & Networking
  • Multitasking in Dynamic Environments
  • Team Collaboration & Leadership
  • Excellent Verbal & Written Communication
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Database Querying (SQL)
  • Security Control & Assurance

Certification

CompTIA A+ Certification (1101 and 1102)

Additional Information

Expertise in business customer acquisition, retention, and lead generation., Skilled in multitasking in dynamic, fast-paced environments., Adept at tailoring solutions to meet individual business needs, fostering long-term client relationships.

Timeline

Federal Background Investigator

General Dynamics Information Technology Inc
05.2018 - 10.2018

Manager / Mobile Expert

T-Mobile
09.2017 - Current

Server / Trainer

Applebee’s
04.2012 - 05.2014

Master of Science - Cybersecurity

Pace University

Bachelor of Science - Criminal Justice

Monroe College

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Brenden Malebranche