Brenden Martin
Billings,MT
Summary
Successful Owner/Operator with expertise in dog boarding industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals. Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Owner/Operator
Diggs Playhouse
11.2022 - 10.2023
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
Assistant Manager
Ameripet Hotel And Pet Center
05.2015 - 10.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
City Carrier Assistant
United States Postal Service, USPS
12.2013 - 10.2014
- Enhanced mail delivery efficiency by sorting and organizing mail according to established routes.
- Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
- Maintained accurate records of deliveries and collections, ensuring timely updates for the tracking system.
- Assisted in training new City Carrier Assistants, sharing best practices for efficient mail delivery operations.
- Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.
- Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
Aerospace Propulsion Engineer
Air Force
11.2007 - 02.2013
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
- Streamlined manufacturing processes, reducing production costs while maintaining quality standards.
Education
Associate of Applied Science - Aerospace Propulsion
Community College of The Air Force
Montgomery, ALSkills
- Operations Management
- Budget Development
- Mechanical Recoveries
- Personnel Management
- Marketing Strategy Development
- Customer Service
- Industry Knowledge
- Attention to Detail
- Quality Assurance
- Adaptability and Flexibility
- Staff Training and Development
Timeline
Owner/Operator
Diggs Playhouse
11.2022 - 10.2023
Assistant Manager
Ameripet Hotel And Pet Center
05.2015 - 10.2022
City Carrier Assistant
United States Postal Service, USPS
12.2013 - 10.2014
Aerospace Propulsion Engineer
Air Force
11.2007 - 02.2013
Associate of Applied Science - Aerospace Propulsion
Community College of The Air Force
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