Brenden Sanchez
El Paso,TX
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Server
Famous Dave's-El Paso, TX
El Paso
03.2022 - Current
- Ensured excellent customer service by welcoming all visitors
- Recorded customer information for to-go orders and initiated catering contracts
- I have experience in conflict resolution, for example, when a customer has a problem with the food, whether their burger or ribs were overcooked or just not what the customer had in mind.
- Assisted team by providing support with various tasks including fetching ice for beverages, restocking dishes, and welcoming guests.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders from customers accurately and in a timely manner.
- Provided comprehensive training for new team members on customer service expectations and management of assigned tables, particularly those already full. Delivered training on ticket entry and closure procedures, along with successful upselling strategies. Provided training on conflict resolution and acknowledgment of guest feedback to ensure customer satisfaction.
Server
SILVERLAKE RAMEN-EL PASO-El Paso, TX
El Paso
03.2021 - 03.2022
- Ensured that each guest received a warm welcome upon entering the establishment.
- Recommended food and leveraged upselling techniques to promote additional products
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders from customers accurately and in a timely manner.
Education
None -
Franklin High School
El Paso, TX06.2022
Associate of Arts - Psychology
UTEP
El Paso, TXSkills
- Guest Engagement
- Order Management
- Cash Handling
- Exceptional customer service
- Sales Techniques
- Effective customer upselling
- Mentoring abilities
- Regulatory Compliance
- Point of Sale (POS) system operations
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
Valedictorian, 06/01/17
Languages
Spanish
Professional
References
References available upon request.
Timeline
Server
Famous Dave's-El Paso, TX
03.2022 - Current
Server
SILVERLAKE RAMEN-EL PASO-El Paso, TX
03.2021 - 03.2022
None -
Franklin High School
Associate of Arts - Psychology
UTEP
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