Proven sales operations manager with expertise in data analysis and team leadership. Committed to enhancing productivity and customer service through effective strategy development and collaboration.
Overview
5
5
years of professional experience
Work History
Sales Operations Team Manager
World Wide Technology
St. Louis, MO
03.2023 - Current
Led team of sales operations associates to fulfill customer requirements effectively.
Analyzed sales data to identify trends and enhance decision-making.
Developed strategies to improve customer service standards and boost sales productivity.
Collaborated with cross-functional teams on projects from initial outreach to completion.
Facilitated team meetings to align goals and enhance collaboration.
Conducted performance reviews to identify strengths and developmental areas in team members.
Created process documents for sales operations team as reference guides for finished goods.
Utilized AI tools to refine data into manageable subsets for improved analysis.
Sales operations Advisor
World Wide Technology, Inc.
St Louis, Missouri
01.2022 - 03.2023
Led meetings with OEM partners and customers to analyze forecast trends and align strategic planning.
Identified process gaps in sales operations and developed targeted solutions to optimize workflows.
Work with outside sales to create sales quotations that match expected revenue and gross profit margin percentage
Coordinated communications between sales teams and operational departments to enhance collaboration and streamline information flow.
Schedule reporting that can be used both internally and externally to provide more insight into business trends
Resolved customer inquiries related to orders, shipments, and product availability