Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Brendie Bischoff

Romoland,USA

Summary

Proven Quality Assurance Expert with a robust background in customer service and account management, notably at Smith & Noble. Excel in managing customer complaints and enhancing customer satisfaction. Demonstrates exceptional communication skills and a commitment to quality, ensuring effective resolutions and stakeholder satisfaction.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

35
35
years of professional experience

Work History

Quality Assurance Expert

Smith & Noble/3Day Blinds/Hunter Douglad
Irvine, California
06.2017 - Current
  • Call Center, 60 Day Satisfaction guarantee, Warranty, Window Treatments, customer service, account management, book appointments, answer phones, data entry, credit card payments
  • Collaborated with stakeholders to identify, investigate, and verify complex records and potential risk issues.
  • Manage customer complaints and ensuring effective resolutions.

Caregiver

IHSS ADULT SERVICES PROGRAM-Parthenia Carr
Hemet, US
09.2015 - 09.2016
  • Helped with personal care needs, grocery shopping, cleaning, and cooking

Public Service Worker-Cashier

County of Riverside-Dropzone Waterpark
Perris, US
05.2015 - 09.2016
  • Cashier, Customer Service, customer contact daily, answer questions, answer phones, cleaning, data entry, cash handling, credit card payments
  • Accomplishments: Employee of the week

Customer Relations Data Entry Operator

The Press Enterprise
Riverside, US
01.2012 - 09.2014
  • Lead for 12 agents, answered phones (120-150 calls), took complaints, stops and starts, data entry new subscriptions, data entry in finance, apply payments to customer's accounts, research payments, process credit card payments (data entry) from bank website, data entry payments for single copy/carrier payments, adjustments
  • Accomplishments: I became a lead customer service agent for 12 employees, I excelled in getting my starts into the system

Lead Teacher

Park Towne Child Care
Perris, US
04.2006 - 10.2010
  • I would have personal contact with children and their parents daily
  • I was an infant teacher for over a year
  • I would change diapers, make their bottles, meals, clean, put them down for naps, I tended to their needs

Customer Service Representative

The Press Enterprise
Riverside, US
04.1994 - 02.1995
  • I answered phones, took complaints, stops and starts, entered new subscriptions into computers

Manager/Customer Service

Empire Video
Moreno Valley, US
07.1992 - 06.1993
  • I started as cashier
  • I would check customers out, help them make movie picks
  • I then became manager and I would either open or close video store
  • At closing I would print out reports and count registers out every night

Cashier

Target
Moreno Valley, US
06.1990 - 06.1992
  • I would have customer contact daily
  • I checked customers out when they were ready to buy their merchandise
  • I then began working at the service desk
  • I did returns, exchanges, adjustments
  • I would give breaks to the PBX operator as well as snack bar and front-end supervisors

Education

AA - Social and Behavioral Science

Mt. San Jacinto College
Menifee, CA
06.2008

Skills

  • Customer Service
  • Call Center
  • Customer Care
  • Customer Support
  • Microsoft Office
  • Time Management
  • General office skills
  • Account Management
  • Communication skills
  • Quality Assurance
  • Word
  • Type 55 wpm

Awards

100 Percent Club

Timeline

Quality Assurance Expert

Smith & Noble/3Day Blinds/Hunter Douglad
06.2017 - Current

Caregiver

IHSS ADULT SERVICES PROGRAM-Parthenia Carr
09.2015 - 09.2016

Public Service Worker-Cashier

County of Riverside-Dropzone Waterpark
05.2015 - 09.2016

Customer Relations Data Entry Operator

The Press Enterprise
01.2012 - 09.2014

Lead Teacher

Park Towne Child Care
04.2006 - 10.2010

Customer Service Representative

The Press Enterprise
04.1994 - 02.1995

Manager/Customer Service

Empire Video
07.1992 - 06.1993

Cashier

Target
06.1990 - 06.1992

AA - Social and Behavioral Science

Mt. San Jacinto College

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Brendie Bischoff