Brendon Blais
Norwich
Summary
Dynamic individual with 26 years of hands-on experience in mechanical trades and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
Service Manager
CIC Automotive and Sales LLC
Groton, CT
12.2025 - Current
- Oversaw daily operations to ensure customer satisfaction and service excellence.
- Coordinated inventory management, ensuring availability of parts and supplies.
- Fostered strong relationships with clients, enhancing customer loyalty and retention rates.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Parts Advisor
Mercedes Benz of New London
New London, CT
03.2025 - 11.2025
- Tracked shipments from suppliers, communicated any delays or discrepancies with management team.
- Developed strong customer service skills, providing accurate advice and assistance to customers regarding parts availability and pricing.
- Performed regular stock checks to ensure the availability of parts in the storeroom.
- Managed incoming calls related to parts orders, inquiries, complaints, and other requests.
- Responded promptly to customer inquiries by telephone or email in a professional manner.
- Looked up parts for customers and technicians, informing of price and shipping dates.
- Operated point of sale system to record customer transactions.
Mechanic
Norwich Bowling and Entertainment Center
Norwich, CT
01.2025 - 05.2025
- I ensure the machines continue to function throughout my shift
- I fix any emergent issues with the machines during my shift
- I maintain, diagnose, and repair the bowling equipment
- I clean and oil the lanes
- I assist with any other needed duties
- I use a radio and headset to communicate with others during my shift
Parts Counterman
Fleetpride
Norwich, CT
08.2024 - 10.2024
- Greeted customers and provided excellent customer service.
- Answered phone calls and emails from customers inquiring about parts availability.
- Assisted customers with locating the correct part for their needs.
- Provided quotes to customers for requested parts.
- Processed orders and invoices accurately and efficiently.
- Verified accuracy of orders before shipping them out to customers.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Maintenance Mechanic
General Dynamics Electric Boat
Groton, CT
05.2023 - 05.2024
- Maintained, diagnosed, installed, and repaired many types of facilities/building mechanical equipment.
- Followed company procedures for accessing restricted areas.
- Followed work orders to ensure deficiencies were adequately corrected.
- Completed company safety training and security training.
- Operated Kubota RTV vehicle in the course of my duties.
Heavy Equipment Repairman
General Dynamics Electric Boat
Groton, CT
08.2022 - 05.2023
- Diagnosed, maintained, repaired, and test operated many types of machinery powered by internal combustion engines, including payloaders, backhoes, tractors, JLG lifts, Kubota vehicles, golf carts, generators, pumps, snowplows, snowblowers, chainsaws, trimmers, mowers, heavy lift transporters, etc.
- Assisted with mobile fueling operations.
- Maintained proper records of services and repairs performed.
- Looked up, ordered, and received parts for equipment.
Technical Representative
Husqvarna Consumer Outdoor Products
Charlotte, NC
07.2022 - 08.2022
- I provided remote technical support to customers and dealership personnel.
- I assisted with warranty concerns.
- I assisted with parts lookup and ordering.
- I assisted with product diagnosis and setup issues.
- I assisted with purchases and returns.
Service Technician
United Ag and Turf John Deere
Plainfield, CT
11.2021 - 07.2022
- Maintained, diagnosed, repaired, and test operated all types of John Deere and Stihl equipment.
- Looked up and pulled the parts required for each job.
- Assembled and inspected new equipment.
- Received freight shipments.
- Operated forklifts and pallet jacks to move freight outside and in a warehouse setting.
- Provided general customer service.
- Operated a truck and trailer for pick up and delivery of equipment.
Driller
General Dynamics Electric Boat
Groton, CT
02.2017 - 11.2021
- I performed mobile drilling, reaming, tapping, boring, chamfering, and other types of metal machining operations in a shipyard setting.
- I was responsible for job site inspection, to determine if conditions were safe for work, as well as to determine the equipment necessary to complete each job.
- I selected, maintained, and transported all equipment needed for each job, and after the job was completed returned each item to its proper inventoried location.
- I followed company established procedures for each job.
- I inspected all work documentation to ensure each job was completed to plan.
Automotive Technician
Noank Service Center
Groton, CT
07.2014 - 02.2017
- I maintained, diagnosed, repaired, and test operated all types of motor vehicles.
- I provided full service fueling for customers.
- I looked up, ordered, and received parts required for each job.
- I provided general customer service, including cash handling.
- I prepared estimates and sold jobs to customers.
- I opened and closed the store.
Education
Diploma - Automotive Technology
Universal Technical Institute
Glendale Heights, IL08-2001
High School Diploma - undefined
Ella T. Grasso RVTS
Groton, CT06-2000
Skills
- Technical aptitude
- Stock control
- Parts cataloging
- Critical thinking
- Automotive industry
- Customer service
- Clean driving record
- Problem-solving
- Multitasking and organization
- Team leadership
- Work Planning and Prioritization
- Mechanical diagnostics and repair
Timeline
Service Manager
CIC Automotive and Sales LLC
12.2025 - Current
Parts Advisor
Mercedes Benz of New London
03.2025 - 11.2025
Mechanic
Norwich Bowling and Entertainment Center
01.2025 - 05.2025
Parts Counterman
Fleetpride
08.2024 - 10.2024
Maintenance Mechanic
General Dynamics Electric Boat
05.2023 - 05.2024
Heavy Equipment Repairman
General Dynamics Electric Boat
08.2022 - 05.2023
Technical Representative
Husqvarna Consumer Outdoor Products
07.2022 - 08.2022
Service Technician
United Ag and Turf John Deere
11.2021 - 07.2022
Driller
General Dynamics Electric Boat
02.2017 - 11.2021
Automotive Technician
Noank Service Center
07.2014 - 02.2017
High School Diploma - undefined
Ella T. Grasso RVTS
Diploma - Automotive Technology
Universal Technical Institute
WEBSITE, PORTFOLIO AND PROFILES
www.linkedin.com/in/brendon-blais-1808b7202
ASE Master Certified Automotive Technician
9 ASE certifications
CT emissions repair license
Automotive refrigerant handling license
CT driver's license
Fork truck trained