Brendon Ceniceros
Elizabethtown
Summary
Experienced MSR bringing extensive financial and member service knowledge from fast-paced credit union settings. Offering a professional attitude paired with stellar collaboration skills. Consistently recognized for "service with a smile" mentality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Service Representative II
Members 1st FCU
Ephrata, PA
10.2022 - Current
- Helps large volume of members every day with positive attitude and focus on member satisfaction.
- Liaises with management and team to develop solutions and accomplish shared objectives.
- Educates and engages members with new products and services.
- Responds promptly to member calls and emails.
- Investigates and resolves team and member concerns.
- Exhibits high energy and professionalism when dealing with members and staff.
- Understands and maintains in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse member questions.
Teller II
Members 1st FCU
03.2020 - 10.2022
- Processing various member transactions promptly, minimizing wait times, while maintaining friendly and professional member interactions.
- Educating members on use of banking website and mobile apps.
- Handle all member inquiries regarding account balances, transaction history, services charges, setting appointments and using the five steps of service.
- Handles all daily teller functions including cash handling, balancing teller drawers and auditing. Assisted with training of other tellers.
Assistant General Manager
Heartland Restaurant Group Dba Dunkin' Donuts
11.2014 - 12.2019
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and ordering.
- Mentored and motivated team members to achieve challenging business goals.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
Education
No Degree - Biology
Edinboro University of Pennsylvania
Edinboro, PAHigh School Diploma - undefined
North Allegheny High School
Wexford, PA06-2016
Skills
- Attention to Detail
- Problem Solving and Decision
- Verbal and Written Communication
- Team Oriented
- Task Prioritization
- Time Management
- Member Care
- Pleasant and Personable
Certification
- STAR Development Program - Members 1st FCU
- Notary Public: 2022 - Current
Timeline
Member Service Representative II
Members 1st FCU
10.2022 - Current
Teller II
Members 1st FCU
03.2020 - 10.2022
Assistant General Manager
Heartland Restaurant Group Dba Dunkin' Donuts
11.2014 - 12.2019
High School Diploma - undefined
North Allegheny High School
No Degree - Biology
Edinboro University of Pennsylvania