MYA HEARD
Irving,USA
Summary
Dedicated professional with experience in customer support and administrative roles. Known for strong attention to detail and effective communication skills, contributing to enhanced operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Member Service Representative II
Reprise Financial, Inc.
Irving, US
01.2023 - 07.2025
- Handled 60 to 120 inbound and outbound calls daily to identify gaps in current service delivery practices, and proposed solutions to address them.
- Preparing documentation for customers to complete and reviewing important documents such as credit reports, payment history, employment documents, and validating identification.
- Performed root cause analysis on recurring customer issues in order to develop permanent solutions, such as negotiations.
- Implemented quality assurance measures that ensured accurate processing of orders and helped customers complete applications online from start to finish.
- Reviewed new, old, and delinquent accounts.
Administrative Assistant/Receptionist
H&Z Acupuncture
Irving, US
04.2023 - 08.2024
- Managed appointment scheduling for patient treatments and consultations.
- Assisted in billing and insurance verification processes.
- Communicated with patients to address inquiries and provide information.
- Organized marketing materials for community outreach events and promotions.
- Answered 20 to 50 phone calls and emails daily to provide information, resulting in effective business correspondence.
Licensed Insurance Agent
American Income Life Insurance Company
Jackson, US
10.2020 - 09.2022
- Meet with 10 to 20 clients daily to help assess their insurance needs by recommending suitable policies.
- Explained various coverage options, as well as the terms and conditions of their policies.
- Establishing and maintaining strong relationships with customers. Maintain follow-ups and discuss any changes in their insurance needs.
- Collected and processed legal documentation for the client, and reviewed documentation such as notes, policy details, and claims.
Education
Associate in Arts (AA) - General Studies
Hinds Community College
Raymond, MS05.2020
Skills
- Call center experience
- Document processing
- Team management
- Customer support
- Insurance sales
- Financial services
- Policy and process development
- CRM software
- Account management
- Inbound call handling
- Product sales
- Negotiation techniques
- Attention to detail
Awards
Top Sales Producer (Supervising Agent), 06/01/21, Top Sales producer is an award AIL (American Income Life) gives out each month for agents who produced over $10,000 in a week over the 12 months. In order to receive this Award: Standards and Expectations of company requirements, Advertising on Social media companies products/ benefits, Maintain and retaining clients, Maintain Good quality of Business, Display good analytical skills.
Languages
English, Expert
Timeline
Administrative Assistant/Receptionist
H&Z Acupuncture
04.2023 - 08.2024
Member Service Representative II
Reprise Financial, Inc.
01.2023 - 07.2025
Licensed Insurance Agent
American Income Life Insurance Company
10.2020 - 09.2022
Associate in Arts (AA) - General Studies
Hinds Community College