Christina Guerrero
San Tan Valley,AZ
Summary
Skilled in customer communication and crisis management, demonstrating strong organizational skills and a positive attitude. Achieved increased repeat business by prioritizing client needs , excelled in teamwork, ensuring quality and safety in fast-paced environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Amazon
02.2019 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
House Cleaner
Clean AF
03.2023 - 02.2024
- Trained new staff members on proper cleaning techniques, ensuring consistent quality across all projects.
- Resolved customer complaints or concerns quickly and professionally, preserving positive relationships with clients.
- Developed customized cleaning plans for clients with specific requirements or preferences.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
Caregiver, Special Needs
Brother
01.2010 - 06.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
- Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
- Kept clients engaged in social networks and communities for personal health and growth.
- Facilitated socialization opportunities for special needs individuals, promoting inclusion within the community.
- Offered respite care for families to support well-being and prevent burnout.
Education
High School Diploma -
Apache Trail High School
Apache Junction, AZ05.2013
Skills
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Dependable and reliable
- Punctual and Reliable
- Strong organizational skills
- Energy and stamina
- Stress Tolerance
- Customer service-focused
- Customer-Oriented
- Professional and Courteous
Timeline
House Cleaner
Clean AF
03.2023 - 02.2024
Delivery Driver
Amazon
02.2019 - Current
Caregiver, Special Needs
Brother
01.2010 - 06.2017
High School Diploma -
Apache Trail High School