BRENEÉ MULLEN
Edmonds
Summary
Accomplished professional with expertise in case management, and client support. Proven track record of implementing evidence-based strategies that led to a decrease in criminal behavior. Acknowledged for pioneering trauma-informed care and strategic planning. Recognized for being flexible in adapting to changing requirements, and reliable delivery of high-quality work. Proven ability to effectively communicate, with an emphasis on critical thinking, and decision-making. Demonstrated ability to manage diverse caseloads efficiently and maintain strong relationships with clients and Third party partners.
Overview
9
9
years of professional experience
Work History
US Rater
Telus International
07.2022 - Current
- Analyzed and evaluated 5,000+ online search results for relevance, quality, and user intent, consistently achieving accuracy requirements over two years
- Delivered comprehensive written evaluations, maintaining top-tier performance metrics and meeting deadlines
- Conducted 1,200+ language assessments, focusing on grammar, tone, and cultural nuances to improve user experience and search result quality
- Recognized for exceptional attention to detail and accuracy in aligning evaluations with company guidelines
Community Supervision Officer
Harris County
11.2015 - 04.2024
- Managed a caseload of over 250 clients, reducing recidivism rates through innovative supervision strategies
- Ranked in Texas for implementing risk assessment tools and trauma-informed care
- Authored over 2,000 detailed case reports, ensuring legal and organizational standards adherence
- Designed and executed intervention programs tailored to high-risk populations
Direct Care Supervisor
Harris County
01.2019 - 11.2021
- Supervised a team of 8+ staff members, ensuring daily quality care and compliance with organizational standards for 12+ residents
- Conducted monthly compliance audits, achieving adherence to regulatory requirements and implementing corrective action plans that reduced violations
- Led 50+ crisis management interventions, successfully de-escalating high-pressure situations with a 90% resolution rate
- Enhanced operational efficiency by reducing documentation errors by 25% through improved processes and staff training
- Oversaw implementation of individualized treatment plans, ensuring 100% alignment with care standards and achieving improvement in resident outcomes
Education
Bachelor of Science - Psychology/Criminal Justice
Texas Southern University
Houston, TXSkills
- Case Management Software
- Trauma-Informed Care Practices
- Crisis Management
- Legal Compliance
- Data Analysis Tools
- Risk and needs assessments
- Verbal and written communication
Accomplishments
Merit Award
Employee of the Month (March 2023)
Employee of the month nominee (Multiple months)
Employee Achievement Award (Multiple months)
Timeline
US Rater
Telus International
07.2022 - Current
Direct Care Supervisor
Harris County
01.2019 - 11.2021
Community Supervision Officer
Harris County
11.2015 - 04.2024
Bachelor of Science - Psychology/Criminal Justice
Texas Southern University
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