Renee Harned
Casper,WY
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
15
15
years of professional experience
Work History
US Rater
Telus International
05.2023 - 04.2024
- Read, interpreted and followed written test instructions and procedures to accurately test search and AI results.
- Perform side by side comparisons and evaluate the relevance to search query.
- Complete tasks that required AI responses and evaluate the correctness and relevance to topic.
- Verify quoted evidence from AI results to match with evidence and make sure there are no inaccuracies.
- Complete trainings on new tasks as assigned.
- Communicate via email for any correspondence to the company.
- Rate the appropriateness of results to male sure there are no adult or harmful content.
- Identify reputations of websites and rate accordingly.
Direct Sales Account Executive
Dish Network
07.2020 - 03.2021
- Worked remotely in my home office
- Rapport and relationship building with customers, sell customers on the benefits of Dish and set up accounts for install dates.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
Director of Sales and Marketing
Stonebridge Companies
08.2019 - 03.2020
- Responsible for Sales for 2 hotels in Denver
- Prospecting, Cold Call and closing contracts
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed sales promotions and marketing strategies on major social media sites.
- Evaluated market data to develop and create business strategies and marketing plans.
- Utilized CRM software to track sales progression and communicate project needs.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
Director of Sales and Marketing
KMI Hospitality
10.2018 - 08.2019
- Responsible for Sales for 9 hotels in KMI Region
- Prospecting, Cold Call and closing contracts
- Active in Revenue Calls
- Assisted in Operations and running Fairfield Inn & Suites while looking for a new General Manager
- Similar sales tasks for other sales positions.
Director of Sales
Best Western Sheridan Center
11.2013 - 04.2018
- Managed team of sales representatives, providing guidance, coaching and support.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
Front Desk Associate
Sleep Inn & Suites, Guest Services
04.2013 - 11.2013
- Created reservations, cancellations and group bookings
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Performed basic daily bookkeeping tasks.
Director of Sales and Marketing
Clarion Inn and Conference Center
06.2009 - 03.2012
- Researched companies to determine potential needs
- Maintained Current LNR’s while exceeding my monthly goals
- Hired, trained and managed banquet staff
- Accurately staff front desk to meet labor guidelines and control costs.
Education
Some College (No Degree) - Medical Billing
At Home Professions
Denver, COGeneral Studies -
Rock Springs High School
Rock Springs, WY06.1992
Skills
- Email Communication
- Exceptional Multitasking Skills
- Time Management
- Verbal and Written Communication
- Networking Events
- Recruiting and Hiring
- Goals and Performance
- Negotiations Expert and Strong Deal Closer
- Employment Law
- Manage Budgets
- Manage Contracts
- Staff Training
- Social Media Management
- Customer Service
- Customer Engagement
- Staff Training
- Microsoft Excel
- Menu Planning
- Google Docs
- Social Media Management
- Vendor Negotiations
- Customer Service
- Customer Engagement
Timeline
US Rater
Telus International
05.2023 - 04.2024
Direct Sales Account Executive
Dish Network
07.2020 - 03.2021
Director of Sales and Marketing
Stonebridge Companies
08.2019 - 03.2020
Director of Sales and Marketing
KMI Hospitality
10.2018 - 08.2019
Director of Sales
Best Western Sheridan Center
11.2013 - 04.2018
Front Desk Associate
Sleep Inn & Suites, Guest Services
04.2013 - 11.2013
Director of Sales and Marketing
Clarion Inn and Conference Center
06.2009 - 03.2012
Some College (No Degree) - Medical Billing
At Home Professions
General Studies -
Rock Springs High School
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