I am a quick learner with a strong desire to contribute to dynamic teams. I am looking to broaden my resume. I am dependable, a hard worker and the best candidate for this position! Recognized on a regular basis for outstanding performance and contributions to my former employers industry's success. Hardworking and effervescent, with a strong desire for precision and efficiency. Proactive and self-motivated, with a high level of professionalism and excellent problem-solving skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. If you give me a chance, I would make a great assest to your company!!
Hi, I’m
Tiffany Coleman
Summerville,SC
Summary
Overview
5
years of professional experience
Work History
Telus InternationalNorth Charleston, SC
US Rater
04.2023 - 08.2023
Job overview
- Looked for accuracy in the users queries, Made sure that the users 'needs met'- were met, Performed outside research, Did tasks that were located in my locale, Assessed the users intent, Had to pass a 3 part exam, Had decent scores for the months that I was working at Telus for this position.
- Reviewed and evaluated documents, audio recordings, or other materials according to established criteria.
- Conducted extensive research on the subject matter to be rated.
- Provided feedback and explanations for ratings decisions to team members.
- Advised management on potential areas of improvement related to rating activities.
- Ensured that all rating activities were conducted ethically and professionally.
- Identified potential errors or discrepancies in rating data sets.
- Established effective working relationships with co-workers across departments.
- Attended conferences, workshops, seminars, and other events related to raters' duties.
- Maintained up-to-date knowledge of current trends within the field of ratings assessment.
Telus InternationalNorth Charleston, SC
CSR
03.2022 - 04.2023
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my personal expertise to find appropriate solutions, Provided customers with advice and assistance, paying special attention to their specific needs or desires, Processed balance transfers, Reviewed credit card transactions with the card member.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Francis Marion HotelCharleston, SC
Housekeeping Attendant
10.2021 - 02.2022
Job overview
- Was able to quickly resolve service-related issues, Was in charge of cleaning, sanitizing, and replenishing supplies in the bathrooms, Kept my team up to date on changes to the hotel's products, services, pricing, and policies, Disposed of trash and recyclables every day to avoid waste buildup, Collaborated with maintenance and housekeeping to achieve [Result], Greeted guests and assisted them by gathering information about their reservations or requests.
WingstopCharleston, SC
Cashier
05.2018 - 04.2020
Job overview
- Credit cards, checks, gift cards, and coupons were all processed by me, Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans, Helped customers by answering their questions and completing their requests, Used cash registers and POS systems to request and record customer orders and compute bills, Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
Education
West Ashley High School
GED
01.2008
University Overview
Skills
- Hospitality service expertise
- Networking
- Decision-making
- Relationship management
- Housekeeping
- Five-star hotel experience
- Call center experience
- Detail oriented
- Professional telephone demeanor
- US Rater
- AI experience
- Keyword optimization
- Multi-Task Management
- Problem resolution
- Work from home experience
- Time management skills
- Critical Thinking
- Test Scenario Development
- Reporting and Analysis
- Quality Assurance
- Information Security
- Computer Proficiency
- Conflict Resolution
- Courteous Demeanor
- Customer Relations
- Account Updating
- Complaint Resolution
- Product Knowledge
- Paperwork Processing
Timeline
US Rater
Telus International
04.2023 - 08.2023
CSR
Telus International
03.2022 - 04.2023
Housekeeping Attendant
Francis Marion Hotel
10.2021 - 02.2022
Cashier
Wingstop
05.2018 - 04.2020
West Ashley High School
GED
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