Jacqueline Perea
Albuquerque
Summary
Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Overview
6
6
years of professional experience
Work History
Carhop Server
Sonic
Albuquerque
09.2021 - 12.2023
- Verified the accuracy of guest orders prior to delivery or pickup.
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
- Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
- Adhered to health safety standards at all times while preparing food.
- Followed proper procedures for operating kitchen equipment safely.
- Assisted other team members when needed during busy times or special events.
- Kept work areas clean and organized throughout shift.
- Greeted customers and provided them with menus.
- Participated in regular training sessions on food safety practices.
- Responded quickly to customer requests for drinks refills or additional items.
- Processed payments for meals using cash registers or point-of-sale systems.
- Informed management about low inventory levels of certain items.
- Complied with sanitation regulations regarding safe handling of food products.
- Provided friendly reminders about promotional offers or upcoming events.
- Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
- Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
- Answered product and order questions accurately and professionally.
- Reported issues with customers and orders to supervisors.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Performed food preparation tasks by making salads, brewing coffee, and tea and slicing meats.
- Delivered food promptly to meet quality and service standards.
- Verified orders and bagged items for easy transport.
- Completed orders by making specialty shakes and ice cream desserts.
- Informed customers of regular deals or monthly specials to upsell orders.
- Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
- Restocked kitchen supplies by rotating food according to dates and health guidelines.
- Took orders, prepared foods and processed payments in full-service establishment.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Kept customer and food preparation areas clean and well-organized.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Ensured order accuracy and completeness before delivering to customers.
- Took customer orders accurately and efficiently using a handheld device.
- Maintained a safe environment by following health and safety guidelines.
- Assisted in kitchen duties, including food prep and packaging, during peak hours.
- Ensured compliance with food safety regulations during all stages of food handling.
- Processed payments, handling cash and credit transactions with precision.
- Kept abreast of menu changes and promotional items to accurately inform customers.
- Maintained cleanliness and organization in the work area, ensuring a hygienic environment.
- Performed vehicle-side service with a smile, enhancing the dining experience.
- Delivered food and beverages directly to customers' vehicles with a friendly demeanor.
- Monitored inventory levels of condiments and dining ware, restocking as needed.
- Fostered a welcoming atmosphere, thanking customers and inviting them to return.
- Participated in team meetings to discuss service improvements and customer feedback.
- Provided menu recommendations and answered customer inquiries with knowledge.
- Managed multiple orders simultaneously, optimizing delivery time and customer satisfaction.
- Offered condiments, utensils, and napkins as part of the service.
Store Manager
Harris news stand
Albuquerque
05.2018 - 07.2020
- Developed strategies to maximize sales and profitability.
- Updated POS system with new products and promotional offers.
- Monitored inventory levels and placed orders to restock shelves.
- Managed daily banking activities such as deposits and withdrawals.
- Recruited, trained and supervised new employees.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Developed relationships with suppliers to negotiate better prices.
- Identified opportunities for cost savings through waste reduction initiatives.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Implemented efficient systems for tracking stock movement.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Trained and mentored associates to teach daily tasks and procedures.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Updated and maintained store signage and displays.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented campaigns and promotions to help with developing goods and services.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Structured HR consulting services to support clients during organizational developments and changes.
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored progress by establishing plans, budgets and measuring results.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Customer Service Cashier
Toys"R"Us
Albuquerque
07.2017 - 03.2018
- Balanced cash drawers at the end of each shift.
- Operated cash registers to process payments for goods and services.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Maintained accurate records of transactions using the point-of-sale system.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Provided excellent customer service by helping customers locate items they were looking for.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Greeted customers and provided friendly customer service.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Skills
- Cash handling
- Point-of-sale operation
- Inventory management
- Customer transactions
- Refund processing
- Customer relationship management
- Sales reporting
- Product knowledge
- Stock replenishment
- Team collaboration
- Effective communication
- Problem resolution
- Attention to detail
- Time management
- Customer service
- Customer satisfaction
- Positive and professional
- Basic math
- Customer focus
- Patience and composure
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Guest services
- Reliability and punctuality
- Calm demeanor
- Cash register operation
- Customer inquiries
- Cash management
- Telephone management
- Payment processing
- Merchandise restocking
- POS system operation
- Data entry proficiency
- Up-selling techniques
- Product recommendations
- Drawer management
- Account management
- Financial shortage analysis
- Financial overage analysis
- Honest and dependable
- Teamwork
- Reliability
- Cleanliness
- Flexible schedule
- Excellent communication
- Organizational skills
- Creative thinking
Languages
Spanish
Professional
Timeline
Carhop Server
Sonic
09.2021 - 12.2023
Store Manager
Harris news stand
05.2018 - 07.2020
Customer Service Cashier
Toys"R"Us
07.2017 - 03.2018