Summary
Overview
Work History
Education
Skills
Timeline
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Brenetta Gilbert

Jacksonville,United States

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Associate

PG
08.2019 - Current
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Worked varied hours to meet seasonal and business needs.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Supervised and trained new staff in performing census.

Team leader

Members, Biltmore Elementary School
01.2019 - 07.2019
  • For after-school care program working with Kindergarten through first graders
  • Counsel student's school progress, or indicate need for assistance, while arranging for needed services.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Helped teacher prepare instructional material and displays.
  • Enforced rules and instructions to maintain discipline.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Developed and implemented strategies to improve student engagement.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Monitored students in computer lab to enforce proper use of resources.
  • Helped teachers manage bus loading and unloading.
  • Developed and delivered presentations on course topics.
  • Prepared reports and maintained administrative records.
  • Facilitated small group activities and one-on-one instruction to meet individual student needs.
  • Created and implemented different learning activities to meet needs of different types of learners.

Clerical Library Assistant

Jacksonville Public Library
08.2017 - 08.2018
  • Instruct patrons on how to use reference sources, card catalogs, and automated information systems
  • Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures
  • Maintain records of items received,stored, issued, and returned, and file catalog cards according to system used.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Placed books on proper shelves when returned to circulation.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Answered questions from patrons and helped to find desired materials.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Maintained secure environment by monitoring visitors at front desk.
  • Monitored library environments to maintain safe, hazard-free settings.
  • Processed library card applications and maintained patron records with accurate contact information.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Developed library displays and implemented innovative outreach activities for improved community engagement.
  • Helped children select appropriate reading level library books.
  • Collected fees, fines and donations for balanced library finances.
  • Inducted, informed and supported new users with thorough library orientations.

Education

Psychology

Edward Waters University, Bethune Cookman University

Skills

  • Communication
  • Strategic
  • Determine
  • Certificates
  • Order Builder
  • Pallet Jack Operation
  • Organizations
  • Leadership
  • Teachable
  • Quick thinking
  • Order Fulfillment
  • Production Support
  • Editing
  • Customer Service
  • File and Records Management
  • Maintain Systems
  • Oral Communication
  • Verbal and Written Communication
  • Customer Relationship Management
  • Work Planning and Prioritization
  • Time Management
  • Calendar Management
  • Product Inspection
  • Service Assistance

Timeline

Associate

PG
08.2019 - Current

Team leader

Members, Biltmore Elementary School
01.2019 - 07.2019

Clerical Library Assistant

Jacksonville Public Library
08.2017 - 08.2018

Psychology

Edward Waters University, Bethune Cookman University

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Brenetta Gilbert