Victoria Lee
Galveston
Summary
Experienced customer service and security professional with leadership experience in supervision, operations, and client support. Strong communication, conflict resolution, and organizational skills with a proven ability to manage teams and deliver quality service in fast paced environments.
Overview
16
16
years of professional experience
Work History
Associate
Amazon
01.2020 - Current
- Assisted daily operations in high volume warehouse environment to ensure smooth workflow
- Ensured accuracy and efficiency in assigned tasks to meet operational standards
Supervisor
Weiser Security
01.2015 - 01.2020
- Supervised staff to ensure adherence to security procedures
- Coordinated employee schedules to optimize coverage
- Supervised daily security operations and ensured adherence to protocols.
- Trained and mentored new security personnel on standard procedures.
- Coordinated scheduling for security staff across multiple sites.
Customer Service Representative
West Call Center
Beaumont
01.2010 - 01.2015
- Resolved customer inquiries and issues to enhance satisfaction
- Delivered exceptional service in high-volume call center
- (Beaumont, TX)
Education
Associate Degree -
Houston Community College
Bachelor of Social Work -
University of Houston-Downtown
Skills
- Customer Service
- Team Leadership
- Supervision
- Communication
- Conflict Resolution
- Time Management
- Operations Support
- Scheduling coordination
- Customer relationship management
- Problem solving
- Attention to detail
- Effective communication
- Team leadership
- Conflict resolution
- Time management
- Customer interaction
- Reliable and punctual
- Verbal and written communication
- Decision-making
- Problem-solving abilities
- Cash handling
Timeline
Associate
Amazon
01.2020 - Current
Supervisor
Weiser Security
01.2015 - 01.2020
Customer Service Representative
West Call Center
01.2010 - 01.2015
Associate Degree -
Houston Community College
Bachelor of Social Work -
University of Houston-Downtown