Brenisha Coleman
New Orleans,LA
Summary
Dedicated and detail-oriented professional with extensive experience in customer service, team leadership, and process optimization. Seeking a role where I can leverage my skills in sales, guest experience, and department administration to drive revenue growth and enhance customer satisfaction.
Overview
9
9
years of professional experience
Work History
Claims Examiner
Administrative Strategies LLC
10.2022 - 11.2024
- Managed and processed an average of 32 claims per day, achieving a 98% accuracy rate.
- Analyzed claims data to ensure compliance with policies, and optimize reimbursement procedures.
- Delivered exceptional customer service, maintaining a 98% satisfaction rate.
- Enhanced operational efficiency by reducing data retrieval times through system organization.
- Resolved escalated claims issues effectively, ensuring customer satisfaction while adhering to company protocols.
- Collaborated with cross-functional teams to improve workflow processes.
Stocking III Team Lead
Walmart
11.2015 - 07.2022
- Began as a cashier, gaining years of hands-on customer service experience while building rapport with customers, and addressing their needs effectively.
- Directed and mentored a team of 20+ employees, improving onboarding effectiveness by 17%.
- Designed and implemented inventory management strategies, achieving consistent accuracy.
- Led initiatives to recognize employee performance, enhancing retention by 22%.
- Managed scheduling and resource allocation for teams of 15 to 30, ensuring seamless operations.
- Streamlined the customer inventory flow process, improving operational efficiency.
Education
High School Diploma -
Warren Easton Charter High School
New Orleans, LA01.2014
Skills
- Microsoft 365 & Google Workspace
- Knowledge of operation systems
- Analytical problem-solving
- Process improvement
- Technology integration for operations
- Customer service excellence
- Leadership and team motivation
- Negotiation and critical thinking
- Communication and interpersonal skills
- Organizational and multitasking abilities
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Claims Examiner
Administrative Strategies LLC
10.2022 - 11.2024
Stocking III Team Lead
Walmart
11.2015 - 07.2022
High School Diploma -
Warren Easton Charter High School
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