BRENISHA MURPHY
Terrell,TX
Summary
Hardworking and reliable Customer Service representative for over 8 years. Customer driven, & focused on going above and beyond to support team and serve customers. Motivated to continue to learn and grow as a Customer service professional. Very Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Adjuster
State Farm
02.2019 - 04.2024
- Automobile and Casualty, State, Completed liability investigations by interviewing involved parties and reviewing police reports and photos
- Reviewed policy documents and facts of loss to verify coverage
- Coordinated repair services for damaged vehicles and assisted with rental reimbursements
- Collaborated with appraisal and salvage professionals to facilitate resolution of vehicle damage
- Assessed the damage to customers' properties and created damage estimates
- Collected information from claimants, witnesses and professionals such as police officers or physicians to determine the proper disposal for each case
- Assisted customers with questions, or concerns regarding claims that have already been created.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Organized, planned and documented materials for Type claims.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Followed up with insured individuals regarding premium and deductibles payments.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
Customer Service Associate
Monitronics International Inc, Farmers
04.2017 - 02.2019
- Answered clients' questions and presented product value propositions to promote purchases
- Entered and updated customer data to create and modify account information
- Persuaded potential customers to make purchases during sales promotions
- Placed and answered phone calls and listened to complaints, feedback, and feature requests for future improvement
- Booked technical appointments using computer systems for clients and made
- BM
- Text outbound calls to collect payments
- Engaged with customers to understand and resolve issues and answer product questions
- Determined charges for services requested, collected deposits or payments, and arranged for billing.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Informed customers about special promotions and provided detailed information for various products.
Customer Service Specialist Head Cashier
Lowe's Home Improvement
11.2014 - 01.2017
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Processed Returns Accordingly.
- Assisted customers with finding certain products, or ordering if we did not have in stock.
Education
High School Diploma - General Studies
Watson Chapel High School
Skills
- Claims Investigation
- Highly motivated
- Claims Processing
- Advanced oral and written communication skills
- Insurance policy coverage knowledge
- Customer Service
Certification
- CIE - Certified Insurance Examiner.
- Customer Service Associate - 10 Years of mastered training and experience.
Languages
English
Full Professional
Timeline
Claims Adjuster
State Farm
02.2019 - 04.2024
Customer Service Associate
Monitronics International Inc, Farmers
04.2017 - 02.2019
Customer Service Specialist Head Cashier
Lowe's Home Improvement
11.2014 - 01.2017
High School Diploma - General Studies
Watson Chapel High School