Breniya Love
Winston-Salem,NC
Summary
Aspiring Healthcare Manager with a strong desire to provide compassionate and dedicated service to health plan customers and their members. A dependable team player with an attitude of cooperation, quick to solve problems, and ready to provide necessary resources. Recognized for professionalism and compassion, in contributing to a positive and thriving work environment that supports both clients and colleagues. While showcasing exceptional problem-solving and Microsoft Office Suite proficiency. With a proven track record in improving team dynamics and customer relations, by a strong foundation in HR functions from Winston Salem State University. I am a Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ralph Lauren
10.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Team Lead Sales Associate
Walmart
12.2019 - 08.2023
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
Human Resources Coordinator
Winston Salem State University
08.2021 - 05.2022
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
Education
Bachelor of Science - Healthcare Management
Winston Salem State University
Winston-Salem, NC05.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft Outlook
- Call Center Operations
- Scheduling
- Team Development
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- Staff Training
- Live chat support
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- LiveChat Expert LiveChat, Inc.
- Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
- Microsoft Office Specialist (MOS) - Microsoft.
- Help Desk Analyst, Tier 1 Support Specialist - HDI.
- Microsoft Office Specialist (MOS) Certification
Languages
English
Full Professional
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Volunteer Work
- Fundraising Events
- Mindfulness Practices
Timeline
Customer Service Representative
Ralph Lauren
10.2022 - 10.2024
Human Resources Coordinator
Winston Salem State University
08.2021 - 05.2022
Team Lead Sales Associate
Walmart
12.2019 - 08.2023
Bachelor of Science - Healthcare Management
Winston Salem State University
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