Brenna Crickman
Frederick,MD
Summary
Dedicated and empathetic customer service professional with over three years of experience, known for outstanding productivity and efficiency. I specialize in conflict resolution, data entry, and customer relationship management, and excel in communication and problem-solving. My adaptability ensures that customers consistently have positive experiences and outcomes. Committed to maintaining high standards of customer satisfaction, I strive to contribute to the success of the organization through attentive and responsive service.
Overview
4
4
years of professional experience
Work History
Client Service Specialist
Sandy Spring Bank
Columbia, MD
05.2024 - Current
- Delivered effective solutions to client complaints
- Delivered timely account information
- Addressed customer grievances promptly, redirecting complex cases to relevant staff.
- Detected possible fraud incidents and notified thesupervisor
- Handled incoming customer calls about account inquiries
- Ensured high satisfaction levels through effective problem-solving
Cheerleading Coach
Divine Athletics Cheer
Frederick, MD
01.2023 - 07.2024
- Worked with Athletes from ages 3-18.
- Introduced new routines and stunts to team members, demonstrating proper techniques to avoid injuries.
- Organized information sessions with team and family members to share program updates and coordinate activities logistics.
- Oversaw practices and try-outs to assess individual skills, to ensure athletes were being placed at the proper level.
Training Supervisor
Chick-fil-A
Frederick, Maryland
07.2020 - 05.2024
- Prepared, conducted and evaluated training programs to support staff changes, company growth and expansion activities.
- Tracked training progress using databases, rosters and evaluations to identify knowledge gaps.
- Conducted Orientation, entering new employee's into our online system.
- Created the training schedule for each week to the ensure new hires got trained properly. Identified skill gaps and consulted business partners to develop training plans.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Handled customer inquires.
- Built meaningful connections with customers.
- Pleasantly greeted and welcomed customers to establishment prior to taking food order.
Education
Associate of Arts - Elementary Education/ Special Education
Frederick Community College
Frederick, MD05-2024
Skills
- Management
- Customer Service
- Strong work ethic
- Team Work
- Schedule development Coordination
- Problem-Solving
- Adaptability
- Communication
- Critical thinking
- Organization
Timeline
Client Service Specialist
Sandy Spring Bank
05.2024 - Current
Cheerleading Coach
Divine Athletics Cheer
01.2023 - 07.2024
Training Supervisor
Chick-fil-A
07.2020 - 05.2024
Associate of Arts - Elementary Education/ Special Education
Frederick Community College
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