Brenna Custer
Tipp City,OH
Summary
Polite and professional with exceptional skills. Proficient in use of Epic Software with proven to promote effective communication across departments. Adept at providing detailed and correct information to inquiring customers. Skilled in customer communication and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
2
2
years of professional experience
Work History
Telephone Operator
Premier Health
05.2023 - Current
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Maintained accurate records of calls placed and received.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained up-to-date knowledge of emergency call procedures.
- Operated switchboard and routed incoming calls to appropriate departments.
Crew Member
Tropical Smoothie Cafe
09.2021 - 12.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Bachelor of Arts - Media And Communications
Miami University
Oxford, OH05.2026
Associate of Arts - Liberal Arts And Sciences
Sinclair Community College
Dayton, OH05.2023
High School Diploma -
Tippecanoe High School
Tipp City, OH05.2023
Skills
- Call Transfers
- Client Service
- Professional Communication
- Customer Transactions
- Serve Customers
Timeline
Telephone Operator
Premier Health
05.2023 - Current
Crew Member
Tropical Smoothie Cafe
09.2021 - 12.2021
Bachelor of Arts - Media And Communications
Miami University
Associate of Arts - Liberal Arts And Sciences
Sinclair Community College
High School Diploma -
Tippecanoe High School
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