Brenna Donovan
Spencer,MA
Summary
Attentive Waitress excelling in customer service, time management, and conflict resolution, contributed to productive dining experiences through effective communication and teamwork. Compassionate Certified Nursing Assistant delivered high-quality care to diverse patients, prioritized safety, and promoted satisfaction with facility services while demonstrating a strong bedside manner.
Overview
7
7
years of professional experience
Work History
Waitress
Savage Smash
Spencer, MA
04.2025 - Current
- Provided exceptional customer service to enhance guest dining experiences.
- Took and processed orders accurately and efficiently using POS system.
- Maintained cleanliness and organization of dining area throughout shifts.
EMT-Basic
United States Air National Guard
Westfield, Massachusetts
06.2023 - Current
- Responded to medical emergencies with prompt and efficient care.
- Administered first aid and life-saving techniques in various situations.
- Collaborated with medical teams during transport of patients to facilities.
Medication Technician
Lutheran Healthcare Center
Worcester, MA
08.2022 - Current
- Administered medications to residents according to prescribed schedules.
- Assisted nursing staff in monitoring patient health and medication effects.
- Maintained accurate medication records and documentation for compliance.
- Educated residents and families on medication usage and side effects.
- Responded promptly to resident inquiries regarding medications and treatments.
Hostess
Ellers Restaurant
Leicester, Massachusetts
08.2019 - 06.2022
- Greeted and seated guests promptly upon arrival.
- Managed reservation system for efficient table allocation.
- Helped waitresses with taking orders and greeting tables.
- Assisted servers by refilling drinks and clearing empty plates.
- Supported team members during busy shifts to enhance service flow.
- Collaborated with kitchen staff to ensure accurate order fulfillment.
- Delivered food promptly to tables following restaurant protocols.
Education
Bay Path RVTHS
Charlton, MASkills
- Food service standards
- Food safety compliance
- Sanitation practices
- Order processing
- POS system
- Table setup
- Table maintenance
- Menu knowledge
- Order accuracy
- Customer service
- Guest assistance
- Product recommendations
- Time management
- Team collaboration
- Effective communication
- Attention to detail
- Problem solving
- Stress management
- Crisis management
Timeline
Waitress
Savage Smash
04.2025 - Current
EMT-Basic
United States Air National Guard
06.2023 - Current
Medication Technician
Lutheran Healthcare Center
08.2022 - Current
Hostess
Ellers Restaurant
08.2019 - 06.2022
Bay Path RVTHS