Brenna Felix

Portsmouth

Summary

A detail-oriented individual with years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.

Work History

Commercial Account Manager /B2B Account Manager

Bob’s Discount Furniture

Providence

Managed client accounts to ensure satisfaction and retention.
Developed and delivered product presentations for prospective clients.
Explored market opportunities by building relationships with community businesses.
Communicated regularly with clients regarding progress updates, changes in services, or other issues to build strong relationships.
Created detailed reports summarizing account activities, sales results, and budget projections.

Sales Manager / ASM

Bobs Discount Furniture

North Attleboro

Managed daily sales operations and ensured team adherence to company policies.
Trained, coached, and mentored sales personnel to ensure success in their roles.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Managed daily operations of sales department, including supervision of staff members.

Sales Associate /Senior Sales Associate

Bob’s Discount Furniture

North Dartmouth

Assisted customers in selecting furniture that meets their needs.
Processed sales transactions accurately using the point-of-sale system.
Handled customer inquiries and resolved issues effectively and courteously.
Participated in training sessions to enhance product knowledge and sales techniques.
Helped customers find specific products, answered questions, and offered product advice.

Education

Leadership Essentials

Cornell University

Ithaca, NY

09.2021 - 11.2021

Bob’s University

Skills

Client relationship management
Market analysis
Sales strategy development
Product presentation
Negotiation skills
Time management

Business networking
Account growth
Business strategies
Relationship management
Sales negotiations
Sales pipeline management

Accomplishments

Help build a new training program for the company.
Was promoted to sales manager / ASM after 1.5 years
Fostered a growing account to a 1.3 million dollar account.
Produced a 22% increase over LY in Q2 & Q3 2025
Brought on the RIFC as a client.
Simplified the buying process for social services; providing a quicker turnaround

Timeline

Leadership Essentials

Cornell University

09.2021 - 11.2021

Commercial Account Manager /B2B Account Manager

Bob’s Discount Furniture

Sales Manager / ASM

Bobs Discount Furniture

Sales Associate /Senior Sales Associate

Bob’s Discount Furniture

Bob’s University