BRENNA GARCIA
ORLANDO,FL
Summary
With having 10 years of customer service experience, I'm passionate about lasting customer bonds and delivering quality service.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Wawa
08.2022 - Current
- Prepares people's orders in a prompt and accurate fashion in the beverage section while maintaining overall cleanliness of the store
- Provides customers with a consistently warm and welcoming environment while tending to their needs at a fast and accurate pace.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Relationship Manager
Barnes & Noble
05.2019 - Current
- Oversee and customized sales quotes for various local schools and county's education branches to best fit their needs
- Maintains clear communications with customers by personal tracking of each individual item on their order
- Cafe trained, memorized Starbucks recipes and able to create customer's unique orders in a timely manner while providing sociable service
- As a bookseller, well-versed in various genres of books to aid customers and able to construct inviting displays and a pleasant store environment.
Records Retrieval Specialist
Alliance Record Retrieval
03.2018 - Current
- Call medical offices, hospitals, and facilities to follow up a request for medical records for a patient
- Communicating effectively with teammates about the necessities to receive said medical records like paying a bill and mailing or faxing specific paperwork needed.
- Reaching meditation deadlines to ensure the lawyers have all the records needed to be successful.
- Maintaining accuracy of records by verifying accuracy of data in records.
Education
Associate of Arts -
Valencia College East Campus
Orlando, FL07.2024
Skills
- Call Management
- Complaint Resolution
- Product Sales
- Quality Control
- Customer Relations
- Customer Service
- Customer Relationship Management (CRM)
- Store Maintenance
- Professional Telephone Demeanor
- POS Systems Expert
- Client Relations
- Order Fulfillment
Timeline
Customer Service Representative
Wawa
08.2022 - Current
Customer Relationship Manager
Barnes & Noble
05.2019 - Current
Records Retrieval Specialist
Alliance Record Retrieval
03.2018 - Current
Associate of Arts -
Valencia College East Campus
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