Brenna Kemp
Fulton,Missouri
Summary
Detail-oriented Diligence Resolution Analyst with expertise in financial risk analysis and operational issue identification. Conducts thorough data evaluations to spot anomalies and collaborates across teams to gather insights. Provides reports that support strategic risk management and process improvement, enhancing client satisfaction through effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Scenario Desk Specialist
Orion Lending
Orange , CA
03.2025 - Current
- Coordinated communication between clients and underwriting teams to clarify requirements and expedite loan approvals.
- Reviewed loan files for compliance with company policies and procedures.
- Assisted clients with loan applications and documentation requirements to streamline the process.
- Managed client inquiries via phone and email, enhancing response times and increasing client satisfaction.
- Resolved client issues effectively, promoting overall customer satisfaction and loyalty.
- Analyzed customer needs to recommend suitable products or services.
- Maintained strong relationships with staff and management to promote teamwork.
- Supported colleagues to foster a collaborative work environment.
Diligence Resolution Analyst
Plaza Home Mortgage
Jacksonville , FL
03.2022 - 03.2025
- Developed and implemented strategies to mitigate risks and resolve issues, ensuring compliance with regulatory requirements.
- Investigated and analyzed risks and issues in financial transactions and business operations, identifying critical intervention areas.
- Collaborated with cross-functional teams to gather and analyze information, providing actionable recommendations for process improvements and risk mitigation.
- Evaluated complex data and documentation to identify discrepancies, anomalies, and potential fraud.
- Produced reports and presentations outlining findings and recommendations, enabling informed decision-making for senior management and stakeholders.
Operational Risk Coordinator
Stearns Lending
02.2021 - 03.2022
- Collaborated with cross-functional teams to optimize resource allocation and resolve operational issues effectively.
- Developed and implemented standard operating procedures to streamline processes and enhance overall productivity.
- Analyzed data and generated reports to track key performance indicators and identify areas for improvement.
- Coordinated daily operations to enhance workflow and ensure timely execution of tasks.
Mortgage Underwriter
Stearns Lending
10.2020 - 02.2021
- Evaluated mortgage applications to determine loan eligibility, ensuring only qualified borrowers received funding.
- Analyzed financial documents, such as tax returns and bank statements, to verify income and assets.
- Calculated debt-to-income ratios to assess repayment capacity, guiding loan suitability decisions.
- Reviewed property appraisals and title reports for accuracy, ensuring reliable property value assessments.
- Generated comprehensive underwriting reports with recommendations, facilitating informed decision-making for senior management.
Account Manager
Stearns Lending
08.2020 - 10.2020
- Executed strategic account plans to identify and pursue new business opportunities.
- Cultivated strong relationships with key clients, driving increased sales and improving client retention.
- Oversaw portfolio of accounts, improving customer satisfaction through timely issue resolution.
- Collaborated with cross-functional teams to create and deliver tailored solutions to meet clients' needs.
- Monitored market trends and competitor activities to identify potential threats and opportunities for account growth.
Education
Bachelor's - American Studies, Criminal Justice
Columbia College
Columbia, MO07-2014
Skills
- Customer account management
- CRM expertise
- Client relations
- Service coordination
- Service excellence
- Project management skills
- Workflow optimization
- Data analysis
- Growth strategies
- Adaptability to change
Affiliations
- Fulton Junior Chamber of Commerce, 20+, Past Offices: Internal Vice-President
- Fulton Kiwanis, 3, Past Offices: Board Member, Vice President, President
Timeline
Scenario Desk Specialist
Orion Lending
03.2025 - Current
Diligence Resolution Analyst
Plaza Home Mortgage
03.2022 - 03.2025
Operational Risk Coordinator
Stearns Lending
02.2021 - 03.2022
Mortgage Underwriter
Stearns Lending
10.2020 - 02.2021
Account Manager
Stearns Lending
08.2020 - 10.2020
Bachelor's - American Studies, Criminal Justice
Columbia College