Brenna Kent
Bryn Mawr,PA
Summary
Dynamic front desk manager with proven expertise in client services oversight and team collaboration. Skilled in conflict resolution and training, focused on enhancing customer satisfaction and operational efficiency. Very social and a great communicator.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Services, Front Desk Manager
Delaware Valley Tennis Academy
Bryn Mawr, PA
10.2023 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and supervised front desk staff, fostering a collaborative team environment.
- Implemented scheduling systems to optimize court reservations and enhance customer satisfaction.
- Coordinated communication between departments to streamline service delivery and address guest inquiries promptly.
- Handled email and phone call communication
Lifeguard
St. Albans Swim Club
Newtown Square, PA
05.2023 - 08.2025
- Monitored pool area to ensure safety and compliance with health regulations.
- Responded swiftly to emergencies, performing rescues and administering first aid as needed.
- Conducted routine safety checks on equipment and facilities to maintain operational standards.
- Trained new lifeguards on protocols, emergency procedures, and customer service practices.
Education
High School Diploma -
Radnor High School
Radnor, PA06-2026
Skills
- Client services oversight
- Project Management
- Budgeting & bookkeeping
- Inventory tracking
- Critical thinking
- Teamwork & collaboration
- Conflict resolution
- Training & mentoring others
- Driver's license, no tickets or accidents
Accomplishments
- Pitched in and worked any front desk position when short-staffed to ensure that guests were served promptly, resulting in reduced waiting times.
- Established lasting relationships with clients through networking and promotional messages.
- Mentored staff on work activities, resulting in better performance and greater achievement of full potential.
Certification
- First Aid/CPR Certified
- Driver's license
Timeline
Client Services, Front Desk Manager
Delaware Valley Tennis Academy
10.2023 - Current
Lifeguard
St. Albans Swim Club
05.2023 - 08.2025
High School Diploma -
Radnor High School