Brenna Konstanty
Mokena,IL
Summary
College student pursuing practicum and internship opportunities to gain hands-on experience in the Clinical and Mental Health Counseling field. Eager to apply academic knowledge in real-world settings while developing essential skills to support individuals facing mental health challenges. Committed to fostering a compassionate and empathetic approach, with a strong desire to contribute positively to client well-being. Prepared to leverage a solid foundation in counseling theories and practices to make a meaningful impact in the community.
Overview
4
4
years of professional experience
Work History
Client Service Coordinator
The Belly Factory
Frankfort, IL
09.2023 - Current
- Served as primary point of contact for clients, providing professional support and ensuring a positive customer experience.
- Managed daily scheduling operations, coordinating appointments and optimizing calendar availability for clients and staff.
- Resolved customer concerns and service issues through effective communication, problem-solving, and conflict resolution.
- Trained and onboarded new team members on company procedures, scheduling systems, customer service standards, and service offerings.
Retail Team Leader
Lil' Surprises
Frankfort, IL
09.2023 - Current
- Supervised daily operations, ensuring efficient workflow and team productivity.
- Trained new employees on customer service protocols and operational procedures.
- Managed inventory receiving, product check-in, and system data entry to maintain accurate stock records.
- Delivered customer service by greeting customers, answering product questions, and resolving concerns.
- Implemented visual merchandising strategies to enhance customer engagement and sales.
Deli Clerk
Berkot's Super Foods
Mokena, IL
06.2022 - 01.2023
- Assisted customers with deli selections, ensuring satisfaction and product knowledge.
- Demonstrated strong interpersonal skills by building rapport with customers and fostering positive interactions in a fast-paced environment.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Education
Master of Arts - Clinical Mental Health Counseling
The Chicago School of Professional Psychology
Los Angeles, CA08-2027
Bachelor of Arts - Psychology
University of Wisconsin-Parkside
Kenosha, WI05-2023
Skills
- Documentation & Record Keeping
- Dispute resolution
- Customer relations
- Building client rapport
- Proficient in organizing tasks
- Leadership & Training
- Ensuring privacy and discretion
- Adaptability in Fast-Paced Environments
Timeline
Client Service Coordinator
The Belly Factory
09.2023 - Current
Retail Team Leader
Lil' Surprises
09.2023 - Current
Deli Clerk
Berkot's Super Foods
06.2022 - 01.2023
Master of Arts - Clinical Mental Health Counseling
The Chicago School of Professional Psychology
Bachelor of Arts - Psychology
University of Wisconsin-Parkside