Edgardo Hernandez
San Francisco,CA
Summary
Client Service Coordinator with expertise in crisis intervention and community engagement. Enhances client satisfaction through effective communication and problem-solving. Skilled in managing client management systems and delivering timely service.
Overview
13
13
years of professional experience
Work History
Client Service Coordinator
YMCA Of San Francisco
San Francisco, California
10.2021 - Current
- Managed client accounts, overseeing billing, payments, and service scheduling to ensure seamless client experiences.
- Cultivated strong client relationships through consistent communication and proactive follow-ups to enhance satisfaction.
- Delivered timely customer service by promptly responding to inquiries and effectively resolving issues to maintain client trust.
- Monitored incoming emails from clients and responded accordingly within 24 hours.
- Setup and maintained client management system used to compile client appointment information.
- Assisted staff with onboarding and training new team members.
- Managed scheduling and logistics for program activities and events.
- Developed weekly staff schedule to ensure adequate coverage for all shifts.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Facilitated weekly support group meetings for clients.
- Facilitated the Triple P parenting group.
- Developed and implemented an effective construction budgeting process.
- Maintained budgeting documents for accurate tracking of expenses.
- Assisted with budgeting responsibilities including forecasting future needs.
Differential Response Liaison
YMCA Of San Francisco
San Francisco, California
03.2013 - 09.2021
- Provided comprehensive case management services, including intake, assessment, crisis intervention, advocacy, referral, and monitoring for families.
- Provided case management services including crisis intervention, advocacy, and support for individuals experiencing homelessness or poverty.
- Provided case management for clients in the residential program.
- Represented YMCA at community meetings and forums to build relationships (DR meetings).
- Developed partnerships with local organizations for program support.
- Coordinated events to enhance community engagement with YMCA services, including Men's Support Group, Triple P, and workshops.
- Maintained up-to-date records of all interactions with customers or clients.
- Compiled data from multiple sources for use in reports.
- Attended trainings related to best practices for case management services provided by local agencies.
Education
Bachelor of Arts - History
San Francisco State University
San Francisco, CA05-2024
Skills
- Client management systems
- Data monitoring
- Crisis intervention
- Community engagement
- Program development
- Event coordination
- Data monitor
- Record keeping
- Budgeting proficiency
- Scheduling and planning
- Time management
- Problem solving
- Team collaboration
- Professionalism and etiquette
Languages
Spanish
Professional
Timeline
Client Service Coordinator
YMCA Of San Francisco
10.2021 - Current
Differential Response Liaison
YMCA Of San Francisco
03.2013 - 09.2021
Bachelor of Arts - History
San Francisco State University