Brenna McClenny
Lawrenceville,GA
Summary
Caring and compassionate nursing student with a strong academic performance and willingness to learn. Highly proficient in patient care, task prioritization, and successful in quickly building rapport with patients. Eager to build upon clinical experience in a community-oriented healthcare setting and excel as a PCT.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Group Resources
01.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Member Service Representative
Group Resources
08.2020 - 01.2024
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of service information to offer knowledgeable and educated responses to diverse customer questions.
- Assisted members with correcting account, service, and system issues by educating them on required forms and technical processes.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about member accounts.
- Verified customer identification and documentation for compliant transactions.
- Handled complaints with prompt and courteous service to uphold professional reputation.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Science - Nursing
Georgia Gwinnett College
Lawrenceville, GA12.2025
Clinical Experience
Oncology Unit, 02/2024 - 04/2024
Northeast Georgia Medical Center - Gainesville, GA
- Advocated for and strived to protect health, safety, and rights of patient.
- Reported abnormal findings or changes in physical, mental, and emotional conditions to RN.
- Administered medications via oral and subcutaneous injections and monitored responses.
- Worked alongside experienced nursing professionals to learn new procedures.
- Bathed, changed and fed patients suffering from discomfort, ailments and disabilities to provide extra assistance and care.
- Assisted with patient transfers, observing safety protocols to prevent damage to patient and self.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
organizations
Nursing Student Government - Secretary
March 2024 - Present
National Student Nurses' Association
January 2024 - Present
CHOA Pediatric Summer Seminar
June 7, 2024
Certification
- American Heart Association - Basic Life Support (CPR & AED)
Timeline
Receptionist
Group Resources
01.2024 - Current
Member Service Representative
Group Resources
08.2020 - 01.2024
Bachelor of Science - Nursing
Georgia Gwinnett College
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