Brenna Mcgrath
Taunton,MA
Summary
A professional with extensive experience in customer service and team management skills. Proven ability in money handling and inventory management, reducing waste significantly. I’ve been thanked for my exceptional attention to detail and friendly demeanor, making a positive experience for customers. A dedicated team player committed to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dunkin' Donuts
Taunton, MA
09.2021 - Current
- Assisted in daily operations, ensuring efficient workflow and quality customer service.
- Trained new employees on store procedures and customer interaction techniques.
- Completed inventory management to reduce waste and order correct amount of inventory as needed.
- Ensured accurate counting of daily store deposits.
Receptionist
Spa Works
Raynham, MA
01.2019 - 11.2021
- Greeted and assisted clients, ensuring exceptional customer service experience.
- Managed appointment scheduling using spa management software.
- Answered phone calls with professionalism. Provided information about services, bookings, and promotions.
- Maintained cleanliness and organization of reception area.
Crew Member
Dunkin' Donuts
Bridgewater, MA
12.2016 - 05.2019
- Prepared and served beverages and food items quickly and efficiently during rush hours.
- Kept workstations tidy and well organized to have a clean environment.
- Assisted customers in selecting menu items, providing friendly service.
- Operated POS systems accurately for cash handling and order processing.
Education
High School Diploma -
Brockton High School
Brockton, MA05.2017
Skills
- Money handling
- Customer service
- Time management
- Attention to detail
- Team player
- Cleanliness maintenance
- Drink preparation speed
- Problem-solving
- Friendly and outgoing
Certification
Serve Safe
Timeline
Assistant Manager
Dunkin' Donuts
09.2021 - Current
Receptionist
Spa Works
01.2019 - 11.2021
Crew Member
Dunkin' Donuts
12.2016 - 05.2019
High School Diploma -
Brockton High School