Brenna O'Dell
Powell
Summary
Dedicated team player seeking opportunity within people-focused organization to utilize extensive customer service expertise in demanding environments for driving corporate success.
Overview
17
17
years of professional experience
Work History
Patient Services Coordinator
Eversana
Mason
06.2023 - Current
- Managed inbound and outbound calls with patients, providers, and insurance companies to ensure effective communication and support
- Verified patient eligibility and benefit coverage to facilitate provider access to necessary services
- Upload patient's benefit verification and authorization to case file
- Coordinated initiation of prior authorizations and predeterminations for providers to streamline patient care processes
Member Services Representative
Amerihealth Caritas
03.2022 - 11.2022
- Managed inbound and outbound calls to address inquiries from members and providers
- Confirmed benefit coverage for members and providers to ensure proper access to services
- Verify eligibility of members with providers
- Verify authorizations and referrals for procedures
- Assisted members and providers with claims processes, facilitating resolution of issues
Claims Specialist
Advocate Radiology
04.2020 - 08.2021
- Verified insurance coverage for patients to facilitate timely processing of claims
- Verified authorization status for procedures to confirm eligibility for services
- Audited medical claims for radiology services to ensure compliance and accuracy
- Correspond with patients and providers through phone, fax and email
Collections Coordinator
Cardinal Health
06.2019 - 06.2020
- Corresponded with clients via phone, fax, and email to resolve inquiries and facilitate payments
- Facilitated financial arrangements for payments
- Researched issues with invoices and credit memos to identify discrepancies and propose solutions
- Audited invoices for shipments of medical supplies and equipment, ensuring accuracy and compliance
- Dispatched copies of invoices and financial statements
Customer Service Representative
Bioscrip Pharmacy Services
03.2016 - 09.2017
- Managed incoming and outgoing calls to assist patients and providers.
- Collected copayments from patients, facilitating smooth transaction processes.
- Verify insurance coverage for patients
- Filled orders for medication and supplies, ensuring accuracy and timeliness for patient needs.
- Sent faxes and emails to members and providers to ensure timely communication.
- Transfer all after hours calls to the On-Call representatives
OSC Associate I & II
York Risk Services
06.2012 - 10.2015
- Managed inbound and outbound calls to support claim inquiries and reporting
- Provided claim information and gathered claim reports to facilitate processing
- Corresponded via email and telephone with claims adjusters to ensure timely communication
- Prepared, scanned, and indexed worker's compensation claims for efficient processing.
- Training new employees
Call Center Representative
NCO Financial Services
02.2009 - 10.2011
- Delivered customer support by addressing inquiries and resolving issues to enhance customer satisfaction.
- Managed inbound and outbound calls to ensure efficient communication and service delivery.
- Work with UPS Freight sales representatives
- Accounts Receivables for UPS Freight
- Set up payment arrangements
- Email and fax invoices
- Conducted training sessions for new employees to onboard effectively and improve team performance.
Education
Associates Degree - Science
Columbus State Community College
High School Diploma -
Dublin Scioto High School
Skills
- Workers' compensation expertise
- Insurance verification
- Cold calling techniques
- Freight operations
- Medical billing and coding
- Accounts receivable management
- ICD-10 proficiency
- Accounts payable processes
Timeline
Patient Services Coordinator
Eversana
06.2023 - Current
Member Services Representative
Amerihealth Caritas
03.2022 - 11.2022
Claims Specialist
Advocate Radiology
04.2020 - 08.2021
Collections Coordinator
Cardinal Health
06.2019 - 06.2020
Customer Service Representative
Bioscrip Pharmacy Services
03.2016 - 09.2017
OSC Associate I & II
York Risk Services
06.2012 - 10.2015
Call Center Representative
NCO Financial Services
02.2009 - 10.2011
Associates Degree - Science
Columbus State Community College
High School Diploma -
Dublin Scioto High School