Brenna Pettersen
Peoria,AZ
Summary
Experienced customer service professional with a proven track record of delivering exceptional service and achieving customer satisfaction. Adept at handling various customer inquiries, resolving issues efficiently, and building strong relationships. Skilled in effective communication, problem-solving, and multitasking. Committed to maintaining high standards of service to enhance the overall customer experience. Seeking to leverage customer service expertise in a challenging role
Overview
6
6
years of professional experience
Work History
Deli Supervisor
Sprouts Farmer Market
Peoria, AZ
08.2021 - Current
- Supervised and trained deli staff on customer service, food preparation, and safety protocols.
- Maintained cleanliness of work area throughout shift.
- Monitored inventory levels to ensure adequate supplies were available at all times.
- Ensured compliance with health department regulations in all areas of the deli.
- Assisted customers with selecting products and answering questions about menu items.
- Facilitated daily team meetings to discuss goals and objectives for the day ahead.
Head Cashier
The Home Depot Store
Peoria, AZ
07.2018 - 08.2021
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Maintained records of daily transactions including sales receipts, cash received, discounts issued.
Education
High School Diploma -
Sunrise Mountain High School
Peoria, AZ05-2020
Skills
- Task Delegation
- Team direction
- Customer Service Management
- Customer Relations
- Interpersonal ability
- Schedule Coordination
- Policy Enforcement
- Verbal/written communication
- Customer Service
Timeline
Deli Supervisor
Sprouts Farmer Market
08.2021 - Current
Head Cashier
The Home Depot Store
07.2018 - 08.2021
High School Diploma -
Sunrise Mountain High School
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