Brenna Strickland
Fort Worth,TX
Summary
Customer-focused professional with a proven track record of delivering exceptional service, building strong relationships, and supporting team success in fast-paced environments. Skilled in communication, problem-solving, conflict resolution, training, and administrative coordination, with experience supporting both customers and employees through complex processes. Recognized for professionalism, adaptability, attention to detail, and the ability to remain calm and solution-oriented while managing competing priorities. Eager to bring these transferable skills to a customer service-focused role.
Overview
9
9
years of professional experience
Work History
Certified Medical Assistant
Texas Health Resources
Denton, TX
01.2023 - 07.2026
- Delivered exceptional service to patients in a fast-paced, high-volume, 5-provider medical office, created a welcoming and professional experience for individuals of all ages and abilities.
- Built positive relationships with patients by communicating clearly, listening to their needs, answering questions, and ensuring they felt informed and supported throughout their visit.
- Quickly learned and mastered company-specific software and technology, progressed beyond basic proficiency to become a confident and efficient user to ensure a smooth and seamless patient experience.
- Gathered and accurately documented patient information while maintaining attention to detail, confidentiality, and accuracy in a fast-paced environment.
- Communicated test results and care instructions clearly and professionally as directed by providers, adapting communication to meet individual patient needs.
- Coordinated and scheduled follow-up appointments based on patient needs and provider recommendations, helping ensure timely and consistent service.
- Assisted with a variety of patient services and procedures while maintaining professionalism, efficiency, and a strong focus on patient satisfaction.
- Effectively managed multiple responsibilities and competing priorities while providing attentive, personalized service to patients and their families and supporting the needs of a busy provider team.
Patient Representative
CareNow Urgent Care
Denton, TX
10.2021 - 01.2023
- Managed customer interactions in a fast-paced urgent care environment, delivering friendly, professional, and efficient service both in person and by phone.
- Welcomed and assisted a high volume of customers, creating a positive first impression while addressing questions, concerns, and service needs with patience and professionalism.
- Verified insurance information and clarified coverage and benefits, enabling customers to make informed decisions regarding their options and financial responsibilities.
- Assisted customers with registration, required documentation, and administrative processes while maintaining accuracy and attention to detail.
- Communicated with customers, employers, and internal staff to gather necessary information, answer questions, and help resolve issues in a timely manner.
- Handled sensitive and confidential information with discretion while maintaining a professional and respectful customer experience.
- Collaborated with clinical and administrative team members to ensure seamless daily operations and deliver a consistent, high-quality customer experience.
Training Supervisor
Biolife Plasma Services
Lewisville, TX
07.2019 - 03.2021
- Led onboarding and ongoing training for employees, providing coaching, feedback, and support to promote professional growth, employee confidence, and overall center performance.
- Utilized software applications to generate and interpret operational reports, identify action items, and enhance compliance and performance outcomes.
- Adapted training and communication approaches to accommodate different learning styles, experience levels, and individual employee needs.
- Adapted training and communication approaches for diverse learning styles and experience levels, fostering employee engagement and retention.
- Maintained a high level of accuracy, professionalism, and attention to detail while balancing employee development, customer service, compliance, and operational priorities.
- Monitored performance and compliance data to pinpoint improvement areas and implement targeted follow-up training.
- Supported frontline operations by performing phlebotomy, responding to adverse donor reactions, processing plasma samples in the laboratory, and registering new donors.
- Addressed donor questions, feedback, and concerns with empathy and professionalism, working to resolve issues and maintain a positive customer experience.
Senior Plasma Center Technician
BioLife Plasma Services
Denton, TX
12.2017 - 07.2019
- Provided friendly, professional service to donors throughout the intake and donation process, creating a welcoming and comfortable experience from registration through completion.
- Registered new donors, collected required information, and clearly explained the donation process, requirements, and next steps.
- Conducted donor screenings and gathered required information with accuracy, professionalism, and attention to detail to determine eligibility.
- Built positive relationships with donors through clear communication, active listening, and a calm, reassuring approach throughout the donation experience.
- Monitored donors throughout the donation process, promptly addressing questions, concerns, and unexpected issues while prioritizing safety and customer satisfaction.
- Responded quickly and effectively to equipment alarms, technical issues, and unexpected donor reactions, remaining calm and professional in time-sensitive situations.
- Operated specialized equipment and technology while following detailed procedures and quality standards to ensure an efficient and consistent customer experience.
- Accurately processed samples, documentation, and collected products while maintaining a high level of attention to detail and adherence to established procedures.
- Collaborated with team members to maintain an efficient workflow and provide timely, high-quality service in a fast-paced environment.
Education
Nationally Certified Registered Medical Assistant -
The College of Health Care Professions
Fort Worth01-2023
No Degree - Interdisciplinary Studies
University of North Texas
Denton, TXSkills
- Customer Service
- Communication
- Active Listening
- Problem Solving
- Conflict Resolution
- Relationship Building
- Data Entry
- Multitasking
- Team Collaboration
- Training & Coaching
- Attention to Detail
- Adaptability
Timeline
Certified Medical Assistant
Texas Health Resources
01.2023 - 07.2026
Patient Representative
CareNow Urgent Care
10.2021 - 01.2023
Training Supervisor
Biolife Plasma Services
07.2019 - 03.2021
Senior Plasma Center Technician
BioLife Plasma Services
12.2017 - 07.2019
No Degree - Interdisciplinary Studies
University of North Texas
Nationally Certified Registered Medical Assistant -
The College of Health Care Professions