Brenna Vrtiska
Columbus,GA
Summary
Dynamic customer service professional with extensive experience at PurCor Pest Solutions, adept at resolving conflicts and enhancing client loyalty through active listening and critical thinking. Proven ability to manage high-stress situations while maintaining professionalism, alongside strong data entry skills and a commitment to team success.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
PurCor Pest Solutions
Columbus, GA
07.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Office Associate
Pesty John’s Pest Control
Columbus, GA
11.2017 - 06.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
- Assisted in the training of new hires, helping them quickly acclimate to their roles and responsibilities.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Front Office Receptionist
Columbus Cardiology Associates
Columbus, GA
06.2007 - 02.2011
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Answered multi-line phone system and enthusiastically greeted callers.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
Claims Processor
Aflac
Columbus, GA
12.2005 - 05.2007
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Followed up with customers on unresolved issues.
Education
William Henry Shaw High School
Columbus, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Administrative support
Timeline
Customer Service Representative
PurCor Pest Solutions
07.2021 - Current
Office Associate
Pesty John’s Pest Control
11.2017 - 06.2021
Front Office Receptionist
Columbus Cardiology Associates
06.2007 - 02.2011
Claims Processor
Aflac
12.2005 - 05.2007
William Henry Shaw High School