Brennan McDaniel
Jordan,MN
Summary
Results driven professional at Circle K, excelling in customer service and staff training. Demonstrated critical thinking and product knowledge while managing high-stress situations. Known for enhancing customer satisfaction and supporting new hires, showcasing a positive attitude and strong organizational skills.
Developed skills in fast-paced logistics environment, ready to transition into new field. Skilled in inventory management and efficient package processing. Focused on using attention to detail and organizational abilities to contribute to new opportunities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Circle K
01.2025 - 08.2025
- Assisted customers with inquiries and problem resolution to enhance satisfaction.
- Learned company products and services to provide accurate information to clients.
- Managed customer interactions through phone, email, and chat platforms effectively.
- Documented customer feedback for continuous improvement in service delivery.
- Adapted quickly to changes in policies and procedures while maintaining service quality.
- Supported training initiatives for new representatives by sharing knowledge of best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Jordan Public Schools
Jordan, MNIT Network Security
Normandale Community College
Minneapolis, MN05.2028
Skills
- Data entry
- Critical thinking
- Product knowledge
- Order processing
- Staff training
- Heavy Lifting
- Organized
- Positive attitude
Timeline
Customer Service Representative
Circle K
01.2025 - 08.2025
High School Diploma -
Jordan Public Schools
IT Network Security
Normandale Community College
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