Brennan Smith
Joyson Safety Systems
Davison,MI
4
years of professional experience
Detail-oriented, skilled in hardware repair, ticket management, and application support. Passionate about learning everything in the IT field.
Work History
IT Co-Op
1 Year 3 Months- Documented and tracked support requests using ticketing systems, improving response times.
- Educated users on software applications and best practices, enhancing user experience and productivity.
- Collaborated with IT team to implement system upgrades and improve service delivery processes.
- Monitored performance of desktop systems, identifying areas for proactive maintenance and improvements.
- Developed user guides and training materials to streamline onboarding for new employees.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 & 2 IT support to non-technical internal users through desk side support services.
Bowling Alley Mechanic
1 Year 11 Months- Diagnosed and repaired mechanical issues in bowling alley equipment to maintain operational efficiency.
- Conducted routine maintenance on machinery, ensuring optimal performance and minimizing downtime.
- Collaborated with team members to troubleshoot complex mechanical problems, enhancing service quality.
- Trained junior mechanics on safety protocols and repair techniques, fostering skill development within the team.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Maintained accurate records of completed work orders.
Cook
9 Months- Prepared and cooked menu items, ensuring high-quality standards and timely service.
- Assisted in training new kitchen staff on food preparation techniques and operational procedures.
- Maintained cleanliness and organization of kitchen tools and equipment, adhering to safety protocols.
- Monitored inventory levels, facilitating timely ordering to minimize shortages and waste.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Education
Associate of Applied Science - Information And Computer Systems
- Dean's List Every Semester
- Member of the National Technical Honors Society
Bachelor of Science - Information And Computer Systems
Skills
Ticket management
Technical troubleshooting
Ticketing systems
Application support
Network troubleshooting
User training
IT documentation
Operating systems
Hardware repair
Interests
Tech enthusiast
passionate about exploring the latest advancements and innovations.
Developing software
websites
and apps in various programming languages.
Building/ repairing laptops/desktops.
Participating in Bowling and Golf
as recreational activities to maintain physical fitness.
Outdoor Recreation
I enjoy cooking for friends and family gatherings.
Timeline
IT Co-Op
Joyson Safety Systems
05.2025 - CurrentRead More
Bowling Alley Mechanic
Richfield Bowl
06.2023 - 05.2025Read More
Cook
Richfield Bowl
03.2022 - 12.2022Read More
Liberty University
Bachelor of Science from Information And Computer Systems
Read More
Charles Stewart Mott Community College
Associate of Applied Science from Information And Computer Systems
Read More