Summary
Overview
Work History
Education
Skills
Work Availability
Websites
OfficeManager
Nolan Crane

Nolan Crane

Student
Louisville,KY

Summary

As a Student at the University of Louisville, my focus is on fostering growth, understanding, and educational excellence. My educational journey is shaping me into a data-savvy professional, adept in communication and innovation. Balancing academic pursuits with hands-on leadership roles, I am preparing to contribute significantly to the business intelligence landscape upon graduation. My ambition is to leverage my analytical acumen to drive data-informed decision making in dynamic business environments.

Overview

4
4

Years of professional experience

4
4

Years of study

Work History

IT Co-op

Diversified Automation
06.2025 - Current
  • Monitored ticketing systems
  • Captured requests received and ensured proper routing
  • Escalated issues for resolution, as needed
  • Provided weekly updates and reports on outstanding issues and service levels
  • Provided support on software installation and licensing, new equipment configuration and migration, user account management, and more
  • Assisted with Windows PC Image deployment
  • Updated ticketing systems and provided resolution information to employees
  • Created break/fix and knowledgebase documents for common issues

Shift Leader

McAllister's Deli
06.2024 - 02.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Team Member

Tropical Smoothie Café
08.2023 - 05.2024
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Bolstered company reputation through outstanding service delivery that consistently exceeded expectations of both clients and coworkers.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Target Associate

Target
03.2022 - 07.2023
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Managed customer relations through communication and helpful interactions.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Golf Club Staff

Standard Country Club
06.2021 - 08.2021
  • Built and established positive relationships with patrons, team members and supervisors.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Delivered information and details of interest about facility to visitors.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.

Education

Bachelors of Science in Business - Computer Information Systems - Data Analytics

University of Louisville
Louisville, KY
08.2021 - Current

Skills

  • Project Management
  • Data Analysis
  • Communication
  • Innovation
  • Soft Skills
  • Database Design
  • Microsoft Office
  • Power BI
  • Complex Problem-Solving
  • Leadership

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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