Brennen Baseman
Plover
Summary
IT Support Analyst with 2+ years supporting enterprise systems in corporate environments. Experienced in Active Directory administration, VPN troubleshooting, PowerShell scripting, and incident management with Jira Service Management. Strong record diagnosing and resolving complex technical issues, automating routine tasks, and collaborating with cross-functional teams to support business operations. B.S. in Applied Computing; seeking to leverage experience in system support, scripting, and troubleshooting to contribute to application development and system improvement initiatives.
Overview
5
5
years of professional experience
Work History
IT Support Analyst
Sentry Insurance
Stevens Point, WI
07.2024 - Current
- Utilize PowerShell to retrieve system data, support troubleshooting, and assist with system-level analysis
- Support enterprise applications by troubleshooting system issues and ensuring data accuracy across internal systems
- Provide technical support for enterprise users, resolving hardware, software, and system access issues in a high-volume environment
- Administer Active Directory, including account unlocks, password resets, and user verification to maintain secure system access
- Utilize Jira Service Management to track, prioritize, and document incidents, ensuring accurate and detailed ticket resolution
- Collaborate with internal teams to support business operations and improve system reliability
Claims Technician
Sentry Insurance
Stevens Point, WI
03.2022 - 07.2024
- Performed accurate data entry for mail processing and medical bills, maintaining data integrity within the claims system
- Monitored systems and reports to detect discrepancies and ensure accuracy across the mail transaction process
- Located and matched incoming mail to existing claims, routing exceptions and escalating complex items to claims handlers
- Completed assigned tasks and implemented process refinements to improve throughput and reduce errors
Freight Handler
FedEx Freight
Plover, WI
09.2021 - 03.2022
- Verified freight documentation and contents against electronic and manual records to ensure compliance with weight, type, and hazardous materials requirements.
- Scanned, labeled, and documented shipments to maintain accurate tracking.
- Assisted customers with freight handling and documentation, resolving discrepancies to ensure timely processing.
Education
Bachelor of Science - Applied Computing
University of Wisconsin, Stevens Point
Stevens Point, WI05-2024
Skills
- Active Directory
- Jira Service Management
- VPN troubleshooting
- Windows OS support and system diagnostics
- PowerShell
- Requirements Gathering
- Process Improvement
- Technical Documentation
- Troubleshooting & Root Cause Analysis
- Cross-functional Collaboration
- Java, HTML, CSS
Timeline
IT Support Analyst
Sentry Insurance
07.2024 - Current
Claims Technician
Sentry Insurance
03.2022 - 07.2024
Freight Handler
FedEx Freight
09.2021 - 03.2022
Bachelor of Science - Applied Computing
University of Wisconsin, Stevens Point