- Outdoor Recreation
- High-Intensity Interval Training
- Weightlifting
- Running
Brenner Abts
Pekin,IL
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host
Maquet's Rail House
08.2022 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Science - Criminal Justice And Psychology
Illinois State University
Normal, IL05-2027
Skills
- Multitasking proficiency
- Team player mentality
- Adaptable to change
- Exceptional communication
- Telephone reception
- Seating arrangements
- Strong interpersonal skills
- Greeting guests
- Cleaning and sanitation
- Multitasking Abilities
- Reliability
- Cash Handling
Certification
- Food Handler Certification (FHC) - State Health Departments.
- First Aid Certification - American Red Cross.
Interests
Timeline
Host
Maquet's Rail House
08.2022 - 08.2023
Bachelor of Science - Criminal Justice And Psychology
Illinois State University
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