Brennon Howard
Fort Myers,United States
Overview
13
13
years of professional experience
Work History
Service Assistant
Tesla, Inc.
Fort Myers, FL
05.2023 - Current
- Lot Porter - Maintain clear driveways. Move Loaners, Customer cars, and Test Drive cars to chargers/assigned parking.
- FOH Detailer - Clean Loaner cars and Test Drive cars, wipe down Showroom cars.
- Parts Support - Parts runs/Fedex drops. Assist putting 12v batteries on rack, rack assembly and moving parts to containers.
Internal Service Advisor
North Trail RV Center
Fort Myers, FL
08.2018 - 06.2019
- Assessed unit status on all company owned units, assigned necessary repairs and created Work orders.
- Worked with Parts Department to ensure parts allocated for Work orders.
- Delegated work and Flagged time via to crew of 20+.
Warranty Advisor
North Trail RV Center
Fort Myers, FL
02.2018 - 08.2018
- Prepared Work orders for Warranty repairs, submitted for Warranty coverage.
- Fulfilled all Manufacturer requirements - collected serial #s, provided photos, assisted in repair plans, ordered and returned parts.
- Maintained pipeline with manufactures and vendors.
RV Technical Support
Alliance Coach Corporation
Wildwood, FL
01.2012 - 11.2017
- Assisted customers in identifying issues and explained solutions.
- Resolved diverse range of technical issues across multiple systems and applications.
- Provided diagnostics, created Repair orders for Advisors, and submitted for Warranty coverage.
RV Technician Apprentice
Alliance Coach - Rv Sales And Service
Wildwood, FL
06.2011 - 01.2012
- Assisted in Vendor replacements of Appliances, Windshields, Windows, HVAC, Tie-Rods, and Electrical Components.
- Completed non-mechanical inspections on inbound units.
- Member of traveling service crew, traveled 10,000+ miles.
Education
Citrus High School | Diploma | May 2011
Inverness, FLTESLA EXPERIENCE
As a Service Assistant, I became a strong member of the Front of House Service Team in a short time. I drastically improved Loaner Car organization, I continue to set standards on Lot cleanliness, and have earned the right to use my best decision on most actions. I would like to expand on these roles and become a Tesla Service Advisor. I believe I'm an unique candidate as I have the ability to fulfill this position as well as maintain and improve the Loaner Car program myself. I understand the direction Tesla wants to go with customer interactions in service, I think my ideas on Lot organization and Loaner Car control would compliment future processes perfectly.
Computer Proficiency
Computerized Maintenance Management Systems
- Sys2k / Infinity
- Motility / Reynolds & Reynolds
Office Suites
- Microsoft Office / Google Workspace
- Corel / Cascade / Alludo
Tesla Apps
- SCA / Loaner control / Vehicle Ops / Etc.
Timeline
Service Assistant
Tesla, Inc.
05.2023 - Current
Internal Service Advisor
North Trail RV Center
08.2018 - 06.2019
Warranty Advisor
North Trail RV Center
02.2018 - 08.2018
RV Technical Support
Alliance Coach Corporation
01.2012 - 11.2017
RV Technician Apprentice
Alliance Coach - Rv Sales And Service
06.2011 - 01.2012
Citrus High School | Diploma | May 2011