Brennon Whitley
Raleigh
Summary
I have a solid background in hospitality and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bartender
The Raleigh Times Bar
05.2014 - Current
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Manager
Board Paradise
05.2008 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Server
The Big Easy
10.2013 - 03.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Education
Western Guilford
Greensboro, NCSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Hospitality service expertise
- Suggestive selling
Certification
Cice
Timeline
Bartender
The Raleigh Times Bar
05.2014 - Current
Server
The Big Easy
10.2013 - 03.2014
Manager
Board Paradise
05.2008 - Current
Western Guilford
Similar Profiles
Morgan ThomasMorgan Thomas
Waitress at Times Bar & GrillWaitress at Times Bar & Grill
Ana Feliciano-ChaseAna Feliciano-Chase
Server at Good Times Bar and GrillServer at Good Times Bar and Grill
Rachel NassRachel Nass
Bartender & Server at Good Times Sports Bar and GrillBartender & Server at Good Times Sports Bar and Grill
Jianni DavisJianni Davis
Marketing Coordinator Intern- Black Student Board at NC State UniversityMarketing Coordinator Intern- Black Student Board at NC State University
Anthony SmithAnthony Smith
Customer Service Representative Video Repair Lead at Charter Communications, SpectrumCustomer Service Representative Video Repair Lead at Charter Communications, Spectrum