Dynamic General Manager with expertise in operations management, team leadership, and customer satisfaction. Proven ability to implement effective training programs and streamline workflows, driving improved service quality.
Overview
3
3
years of professional experience
Work History
General Manager
Club Car Wash
04.2026 - Current
Oversaw daily operations to enhance customer satisfaction and streamline service delivery.
Implemented training programs for staff to improve efficiency and service quality.
Managed inventory levels, ensuring optimal stock availability and minimizing waste.
Analyzed operational workflows to identify areas for improvement and cost reduction.
Worked Hands on alongside the team to improve procedures and quality.
Assistant Manager
Club Car Wash
05.2025 - 01.2026
Assisted in daily operations, ensuring efficient workflow and high-quality service delivery.
Supported team in maintaining cleanliness and organization of work areas, enhancing customer experience.
Executed training for new staff on operational procedures and customer service standards.
Collaborated with management to implement promotional strategies boosting customer engagement.
Team Leader
Club Car Wash
12.2024 - 05.2025
Supervised daily operations to ensure efficient workflow and high-quality service delivery.
Trained new team members on operational procedures and customer service standards.
Prep Attendant
Club Car Wash
12.2023 - 12.2024
Operated car wash equipment to ensure high-quality service delivery.
Assisted in training new attendants on safety protocols and operational procedures.
Maintained cleanliness and organization of the wash area for optimal workflow.
Collaborated with team members to achieve daily operational goals consistently.
Provided exceptional customer service by addressing inquiries and resolving issues efficiently.