Brent Ammons
Birmingham,AL
Summary
Highly proactive manager with eighteen years of experience in team leadership. Background includes sales, management and customer service in fast-paced settings.
Overview
20
20
years of professional experience
Work History
Restaurant Server
Galley and Garden
07.2022 - Current
- Cultivated warm relationships with regular customers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
National Sales Manager
LandStar
05.2023 - 09.2023
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Trained and developed exceptional sales leaders.
- Drafted comprehensive sales plans and approved budget expenditures to meet project goals.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Established and adjusted selling prices by monitoring costs, competition and supply and demand.
General Manager of Operations
The Hot And Hot Fish Club
02.2022 - 05.2023
- Trained, coached and mentored staff to support smooth adoption of new hospitality programs.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Developed initial sales roadmaps and market strategies to promote successful product launches
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Fine Dining Server
Sammie’s Italian
06.2021 - 02.2022
- Voted number 7 of 25 “best restaurants of Austin” and “top restaurants of Texas to watch in 2022”.
- Extensive wine, spirit, and Italian cuisine product knowledge including weekly wine and cocktail training programs.
- Increased sales significantly by upselling “hard to find” wines, knowing how to explain characteristics of each bottle in relation to all regions of both Old World and New World wines.
ABC Business Consultant
Voodoo Room
02.2015 - 05.2021
- Managed over 60 emplyees per day to achieve 10% sales growth
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
TABC Bartender
TABC
04.2014 - 02.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Restaurant Bar Manager
Hilton Worldwide Hotel
09.2012 - 02.2015
- Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
- Created and deployed successful strategies to accommodate constantly rotating, world wide clientele.
Longhorn Steakhouse Manager
Darden Concepts
03.2005 - 03.2012
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Created organizational structures to improve accounting and finance functions.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Developed corporate investment strategies to drive growth and security.
- Managed regular finance tracking for numerous branch offices and headquarters expenses.
Education
Bachelor Of Science - Hotel And Restaurant Management
The University of Alabama
05.2010
Certification - Automotive And Light Diesel Technology
Virginia College Technical
03.2006
High School Diploma -
Briarwood Christian Highschool
05.2003
Skills
- Client Relationship Development
- Problem Solving
- Self Motivated
- Multitasking
- Skilled and certified automotive technician, specializing in Tesla and German vehicle specific maintenance, diagnostics, and repair
- Revenue and profit maximization
- Morale Improvements
- Tech-savvy
- Motivational Leadership
- Policy and procedure adherence
Timeline
National Sales Manager
LandStar
05.2023 - 09.2023
Restaurant Server
Galley and Garden
07.2022 - Current
General Manager of Operations
The Hot And Hot Fish Club
02.2022 - 05.2023
Fine Dining Server
Sammie’s Italian
06.2021 - 02.2022
ABC Business Consultant
Voodoo Room
02.2015 - 05.2021
TABC Bartender
TABC
04.2014 - 02.2019
Restaurant Bar Manager
Hilton Worldwide Hotel
09.2012 - 02.2015
Longhorn Steakhouse Manager
Darden Concepts
03.2005 - 03.2012
Certification - Automotive And Light Diesel Technology
Virginia College Technical
High School Diploma -
Briarwood Christian Highschool
Bachelor Of Science - Hotel And Restaurant Management
The University of Alabama
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