William Koll
Cedar Rapids
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Restaurant Server
Dos Locos Mexican Restaurant and Cantina
09.2018 - 01.2025
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Restaurant Server
Texas Roadhouse
05.2024 - 08.2024
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Education
Bachelor of Arts - Biology And Business Administration
Coe College
Cedar Rapids, IA05-2027
High School Diploma -
Summit High
Breckenridge, CO05-2023
Skills
- Goal oriented
- Building client relationships
- Sales presentations
- Client relationship management
- Developing business plans
- Negotiation
- Public speaking
- Critical thinking
Timeline
Restaurant Server
Texas Roadhouse
05.2024 - 08.2024
Restaurant Server
Dos Locos Mexican Restaurant and Cantina
09.2018 - 01.2025
Bachelor of Arts - Biology And Business Administration
Coe College
High School Diploma -
Summit High
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