Emely Villatoro
Miami,FL
Summary
Driven and personable professional with over 2 years of experience in high-volume, customer-facing roles. Proven ability to build strong relationships, upsell products, and communicate effectively to exceed customer expectations. Open to opportunities across various fields where a strong work ethic, positive attitude, and willingness to learn can contribute to team and company success.
Overview
3
3
years of professional experience
Work History
Restaurant Server
Duffys Sports Grill
01.2024 - Current
- Built loyal customer relationships, leading to repeat business and positive online reviews.
- Collaborated with team members and kitchen staff to ensure timely and accurate service.
- Recognized for delivering consistently high customer satisfaction scores in post-visit surveys.
Hostess
Duffys Sports Grill
02.2023 - 01.2024
- Developed strong communication and persuasion skills while managing guest seating and resolving complaints calmly and professionally.
- Handled high-volume dinner shifts with efficiency and attention to customer needs.
- Trained new team members on service protocols and upselling techniques.
- Frequently praised by management for leadership potential and customer rapport.
Education
High School Diploma -
South Miami Senior High
Miami, FL05.2023
Skills
- Relationship Building
- Customer Retention
- Persuasive Communication
- Active Listening
- Upselling
- Cross-Selling Techniques
- Quick Learner
- Objection Handling
- Goal-Oriented
- Time Management
- Team Collaboration
- Customer service
References
Available upon request.
Timeline
Restaurant Server
Duffys Sports Grill
01.2024 - Current
Hostess
Duffys Sports Grill
02.2023 - 01.2024
High School Diploma -
South Miami Senior High