Katrina Crizlle Valdez
9 1/2 Mile Camp, Keaau,HI
Summary
Dynamic and results-driven Restaurant Server from Lam's Garden, adept in enhancing customer satisfaction and managing high-volume transactions with precision. Excelled in relationship building and POS system operation, significantly contributing to team success and customer loyalty through exceptional communication and problem-solving skills. Proven track record in training staff and streamlining operations for peak efficiency.
Overview
3
3
years of professional experience
Work History
Restaurant Server
Lam's Garden
172 Kilauea Avenue, Hilo, Hawaii 96720
06.2021 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School Diploma -
Keaau High School
16-725 Keaau-Pahoa Rd, Keaau, HI 9674905.2021
Skills
- Customer Satisfaction
- Organization
- Exceptional communication
- POS System Operation
- Detail Oriented
- Professional Appearance
- Relationship Management
- Hospitality service expertise
- High Energy and Stamina
- Transactions and Cash Handling
- Relationship Building
- Teamwork and Collaboration
- Problem-Solving
- Time Management
Languages
English
Full Professional
Filipino
Native or Bilingual
Ilocano
Native or Bilingual
Timeline
Restaurant Server
Lam's Garden
06.2021 - Current
High School Diploma -
Keaau High School