Brent Barron
Austin
Summary
Customer-focused relationship manager with extensive experience in driving client adoption and retention for commercial clients. Successfully managed full client lifecycles, delivering tailored solutions that align with operational goals and financial objectives. Transitioning into Customer Success within an enterprise SaaS environment.
Overview
19
19
years of professional experience
Work History
Business Relationship Manager
JPMorgan Chase
Austin
01.2007 - 01.2025
- Owned end-to-end client lifecycle for a portfolio of commercial clients ($1M–$25M), driving adoption, retention, and expansion
- Maintained strong retention through proactive engagement, identifying risks early and delivering tailored solutions to enhance client value
- Increased revenue within existing accounts by executing targeted cross-sell and upsell opportunities aligned with client goals
- Drove product adoption across treasury, merchant services, and credit solutions by guiding onboarding, implementation, and ongoing usage
- Acted as a strategic advisor to business owners and executives, aligning solutions with operational workflows and financial objectives
- Partnered cross-functionally with credit, underwriting, and product teams to deliver seamless customer experiences
- Utilized Salesforce to manage pipeline and track engagement, ensuring consistent follow-up throughout client lifecycle stages
- Recognized as top national performer 4 years; led peer group in all production metrics and activations
Account Manager → Sales Manager → Credit Manager
Rent-A-Center
01.2006 - 01.2007
- Cultivated expertise in customer engagement, sales, and credit evaluation to enhance client satisfaction
- Strengthened relationship management, negotiation, and operational execution to support sales initiatives
Education
Bachelor’s Degree -
Tarleton State University
Skills
- Customer Lifecycle Management
- Client Engagement
- Product Adoption
- Revenue Growth
- Expansion Strategy
- Executive Stakeholder Management
- Consultative Solution Selling
- Cross-Functional Collaboration
- Process Improvement
- Value Realization
- Salesforce CRM
Timeline
Business Relationship Manager
JPMorgan Chase
01.2007 - 01.2025
Account Manager → Sales Manager → Credit Manager
Rent-A-Center
01.2006 - 01.2007
Bachelor’s Degree -
Tarleton State University