Chris Anderson
Frisco,TX
Summary
Results-driven relationship manager with 10+ years of experience driving customer lifecycle value in SaaS environments. Proven ability to own end-to-end client journeys, consistently surpassing sales targets and achieving 90%+ renewal rates while partnering closely with Customer Success and Onboarding teams to boost adoption, minimize churn, and deliver revenue expansion. Excels at building trusted advisor relationships with C-suite executives and cross-functional stakeholders to ensure long-term retention and growth.
Overview
11
11
years of professional experience
Work History
Enterprise Business Dev. | Relationship Manager
Appfolio
Richardson, TX
04.2023 - Current
- 136% quota attainment and company record holder with over 200 qualified opportunities in a 12-month span.
- Cultivates strategic relationships with Enterprise customers, partnering with Account Executives and Customer Success teams to drive retention and seamless journeys.
- Conducts nationwide on-site meetings with C-suite stakeholders to uncover needs, align solutions, and identify expansion opportunities.
- Acts as key liaison across Sales, Customer Success, and Onboarding teams to enhance adoption and reduce friction.
- Builds trusted advisor relationships with high-value accounts while supporting existing accounts through consultative conversations.
Full Lifecycle Account Executive
Talroo
Remote
10.2021 - 10.2022
- Owned end-to-end customer lifecycle for a portfolio of 21 SMB and mid-market clients, successfully renewing 19 out of 21 accounts (90%+ renewal rate).
- Led Quarterly Business Reviews (QBRs) to align product usage with client goals, boosting adoption and long-term retention.
- Partnered with Customer Success and Onboarding teams to improve adoption, minimize churn, and ensure smooth transitions.
- Executed upsell opportunities that drove revenue expansion and strengthened stakeholder relationships.
Account Executive
Fundbox
Plano, TX
03.2019 - 09.2021
- Exceeded 120% of quota while expanding lines of credit by $600K through solution alignment and value realization.
- Built and nurtured long-term C-level executive relationships through personalized outreach, webinars, and consultative presentations.
- Collaborated cross-functionally on implementations and transitions to enhance customer satisfaction and retention.
Enterprise Account Executive
Spectrum Enterprise (Formerly TWC)
Coppell, TX
08.2015 - 03.2019
- Delivered $250K+ in increased ARR through strategic relationship building and solution alignment supporting customer expansion.
- Founding member who helped establish the Enterprise Fiber Sales division and build processes for long-term health of the program.
- Partnered with Marketing and Sales Engineering during the Charter/TWC merger to ensure seamless transitions and stakeholder confidence.
Education
BA - Humanities
Texas Baptist College (Formerly The College at Southwestern Seminary)
Fort Worth, TX05-2012
Studied - Music
TCU
Fort Worth, TX05-2009
Skills
- Relationship Expert
- Full Lifecycle Enterprise Sales
- Customer Retention & Churn Mitigation
- SaaS & CRM Platforms
- Customer Lifecycle Management
- Product Adoption & Engagement
- Executive Stakeholder Management
- QBRs & Strategic Account Planning
- Revenue Expansion (Upsell/Cross-sell)
- Cross-Functional Collaboration
- Ongoing Leadership CE Student
Timeline
Enterprise Business Dev. | Relationship Manager
Appfolio
04.2023 - Current
Full Lifecycle Account Executive
Talroo
10.2021 - 10.2022
Account Executive
Fundbox
03.2019 - 09.2021
Enterprise Account Executive
Spectrum Enterprise (Formerly TWC)
08.2015 - 03.2019
BA - Humanities
Texas Baptist College (Formerly The College at Southwestern Seminary)
Studied - Music
TCU