Brent Behrens
Independence,KY
Summary
Dedicated server with exceptional customer service skills, enhancing guest experiences and fostering loyalty through effective engagement and personalized service.
Results-oriented hospitality professional known for exceptional customer service and team collaboration. Experienced in optimizing workflows and enhancing guest satisfaction, ready to contribute to a dynamic team and elevate overall service standards.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Cloud 9
Cincinnati, OH
04.2021 - Current
- Delivered exceptional customer service by efficiently managing multiple tables and prioritizing guest needs.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment, enhancing overall dining experience.
- Trained new servers on menu items, service standards, and operational procedures, fostering team cohesion and performance.
- Developed rapport with regular customers, personalizing service to enhance customer loyalty and satisfaction rates.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Military Police Officer
Army
Walton, KY
08.2020 - Current
- Enforced military laws and regulations to ensure safety and security within assigned areas.
- Conducted routine patrols to deter criminal activity and maintain order.
- Investigated incidents and gathered evidence for reporting purposes.
- Collaborated with local law enforcement agencies on joint operations and training exercises.
Bartender
Ripple Wine Bar
Covington, KY
11.2025 - 05.2026
- Crafted innovative cocktails using fresh ingredients, enhancing customer experience and satisfaction.
- Maintained bar cleanliness and organization, ensuring compliance with health and safety standards.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Managed inventory levels, optimizing stock orders to minimize waste while meeting demand.
Lifeguard/Swim Instructor
Silverlake
Erlanger, KY
01.2018 - 07.2020
- Monitored pool area for safety, ensuring adherence to regulations and guidelines.
- Conducted regular safety drills and training sessions for staff and patrons.
- Rescued individuals in distress, demonstrating quick decision-making under pressure.
- Provided friendly customer service to guests and addressed concerns.
Education
High School Diploma -
Dixie Heights High School
Edgewood, KY04-2020
Skills
- Strong work ethic
- Exceptional customer service
- Sales techniques
- Performance improvement
- Guest engagement
- Professional appearance
- Hospitality service expertise
Accomplishments
- Achieved Air Assault by completing Air Assault School with accuracy and efficiency.
Timeline
Bartender
Ripple Wine Bar
11.2025 - 05.2026
Server/Bartender
Cloud 9
04.2021 - Current
Military Police Officer
Army
08.2020 - Current
Lifeguard/Swim Instructor
Silverlake
01.2018 - 07.2020
High School Diploma -
Dixie Heights High School